How to cancel Big Interview: log in at app.biginterview.com, open My Account, go to Billing and click Cancel Subscription, then give a short reason and click Cancel Subscription again. Cancelling stops future charges but doesn't refund you automatically; as of October 2026, Big Interview gives a full refund if you email support@biginterview.com within 30 days of your purchase.
The steps come from Big Interview's help center article Canceling your Account (updated June 10, 2026), the FAQ on its pricing page and its Terms and Conditions (last updated June 8, 2026), all checked on October 20, 2026. Big Interview is run by Skillful Communications, Inc. We make CoPilot Interview, which also offers AI mock interviews, so we stick to what Big Interview publishes.
Big Interview cancellation at a glance
| Question | Big Interview's answer (as of October 2026) |
|---|---|
| Where to cancel | app.biginterview.com → My Account → Billing → Cancel Subscription |
| Reason required | Yes, at least 10 characters |
| After you confirm | You get a confirmation, and you won't be charged again |
| Refund | Not automatic; email support@biginterview.com |
| Money-back window | Full refund within 30 days of the date you purchase |
| After 30 days | At Big Interview's discretion, after additional review |
| School, library or government access | Not covered by the consumer cancellation steps |
| Interview Pro (lifetime) | A one-time fee, so nothing renews |
How to cancel Big Interview, step by step
- Log in to your Big Interview account at app.biginterview.com.
- Open My Account, your account page.
- Select Billing.
- Click Cancel Subscription.
- Give a reason and confirm. Enter a brief reason (the form needs at least 10 characters) and click Cancel Subscription to submit.
- Watch for the confirmation. Big Interview says you'll receive confirmation that the cancellation was successful, and that once it's confirmed you won't be charged again.
The pricing page FAQ describes the same thing as cancelling your membership renewal through your account page. Big Interview's terms say recurring subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date, so do it before then.
Mobile app
Big Interview's iOS and Android app is for lessons, practice and assignments. Its help article says you must register on the desktop version first, and it doesn't describe buying or cancelling in the app, so use the web steps above.
School, library and government accounts
The cancellation article covers consumer accounts only. If you use Big Interview through a school, library or government program, those steps don't apply; Big Interview's FAQ says it's free for students when their school subscribes. Ask the organization that gave you access, or email support@biginterview.com.
What happens after you cancel Big Interview
- No more charges. Once the cancellation is confirmed, Big Interview says you won't be charged again.
- Access after cancelling. The help center doesn't say how long you keep access after you cancel. If you want to use the rest of a paid period, ask support before you cancel.
- Your practice videos. Big Interview's FAQ says interview responses can't be downloaded to a computer. They're saved in My Videos, and you can share a link to one with the Share option, so review or share anything you need first.
- Deleting your account. The terms say you can end your account at any time by deleting it in your account settings or by contacting support@biginterview.com.
For reference, the pricing page lists three individual plans as of October 2026: Interview BootCamp at $39 for a 30-day subscription, Interview Accelerator at $99 for a 3-month subscription, and Interview Pro at $299 as one fee for lifetime access. The first two are subscriptions; Interview Pro has no renewal. Our Big Interview pricing guide compares them.
Big Interview's refund policy in plain words
- The 30-day guarantee. The pricing page FAQ says that if Big Interview isn't for you, you email support@biginterview.com and get a full refund within 30 days of the date you purchased. The terms say you may request a refund "within 30 days of your initial purchase".
- After 30 days. Refunds are at Big Interview's discretion. The help center says they need additional review, and support may ask you to fill in a Refund Request form.
- Limits. Refunds generally cover eligible recent charges. Requests for several years of unused subscription charges aren't credited.
- Institutional plans. Refunds for institutional or enterprise subscriptions follow the organization's agreement with Big Interview.
- Timing. Once a refund is processed, how long it takes to reach your card depends on your bank.
An example, by our arithmetic: if you bought on October 1, email support by October 31 to stay inside the 30-day window.
If cancelling Big Interview doesn't work
Big Interview's help center offers chat or email; the address is support@biginterview.com. Include your account email, your plan, the date you tried to cancel and a screenshot of the Billing section, and ask for written confirmation. If you're charged after cancelling, send the same details with the charge date and amount.
Free and cheaper alternatives to Big Interview
Big Interview's pricing page has no free plan, so if price is the issue, these free options are worth trying first. Each fact is from the vendor's own pricing page, as of October 2026.
| Tool | Free option | Cheapest paid option |
|---|---|---|
| CoPilot Interview | Best choice for daily practice: $0 forever, no card or signup; 15 minutes every day in sessions up to 15 minutes, all four modes including Mock Interview | Standard $14.99/mo (sale; regular $19.99), or a one-time 1-hour pack for $5.99 |
| Big Interview | None on its pricing page | Interview BootCamp, $39 for a 30-day subscription |
| Yoodli | Starter: up to 5 roleplays in total, no card | Pro, $8 a month billed annually |
| Aced (formerly Exponent) | Basic: sample lessons and 5 peer mocks a month, no card | Pro, $79 a month, or $12 a month billed annually |
Disclosure: we make CoPilot Interview.
CoPilot Interview's Mock Interview covers much of what people use Big Interview for: it builds the interview from your résumé and the job description, reads each question aloud, and scores your spoken answer out of 10 with what to fix and a model answer, then gives you a report card. It's a desktop app for Windows 10+ and macOS 12+. With nothing to install, the browser AI mock interview has 113 real questions across 9 tracks, and the free STAR story builder helps you plan behavioral answers.
For more, read our Big Interview review, CoPilot Interview vs Big Interview, Yoodli vs Big Interview, the best video interview practice tools and our AI interview assistant comparison.
Practice free after you cancel
CoPilot Interview's free plan gives you 15 minutes every day, enough for a short Mock Interview built from your résumé and the job description, with each spoken answer scored out of 10. Or start in your browser with nothing to install.
Try a free AI mock interviewFAQ
How do I cancel my Big Interview subscription?
Log in at app.biginterview.com, open My Account, choose Billing and click Cancel Subscription. Enter a reason of at least 10 characters and click Cancel Subscription again; Big Interview then confirms the cancellation and stops future charges.
Can I get a refund from Big Interview?
Yes, within 30 days. Big Interview's pricing FAQ says it offers a full refund if you email support@biginterview.com within 30 days of the date you purchase. After 30 days, refunds are at its discretion and need additional review.
Does cancelling Big Interview refund me automatically?
No. Its help center says cancelling stops future charges but doesn't issue a refund; you have to contact support@biginterview.com to request one.
Do I need to cancel Big Interview's lifetime plan?
Interview Pro is a one-time $299 fee for lifetime access, so there's no renewal to stop. If you want your money back, Big Interview's terms let you request a refund within 30 days of your initial purchase.
How do I cancel Big Interview through my school?
Big Interview's cancellation steps cover consumer accounts only, not school, library or government accounts. If your access comes from one of those, contact that organization or support@biginterview.com.
Can I download my Big Interview videos before I cancel?
No. Big Interview's FAQ says interview responses can't be downloaded to a computer; they're saved in My Videos, and you can share a link to a video with the Share option.
What is a cheaper alternative to Big Interview?
CoPilot Interview's free plan gives you 15 minutes every day, including a Mock Interview that scores each spoken answer out of 10, with no card or signup. Disclosure: we make CoPilot Interview.