Terms of Service
Effective September 11, 2026 · previous version (April 6, 2026)
This is a plain-language summary of common commercial terms. It is not legal advice. For enterprise agreements or questions, contact support@copilotinterview.com.
1. Agreement
These Terms are an agreement between you and NeuraSense AI LLC (“we,” “us”), which makes CoPilot Interview.
By downloading, installing, or using CoPilot Interview software (“Software”), creating an account, or purchasing a license or subscription, you agree to these Terms. If you do not agree, do not use the Software.
2. License
Subject to payment when required, we grant you a limited, non-exclusive, non-transferable license to use the Software for your personal or internal business interview preparation, in accordance with your plan and documentation.
You may not reverse engineer, resell, sublicense, or use the Software to build a competing product, except where applicable law forbids this restriction.
3. Accounts
You are responsible for safeguarding your account credentials and for activity under your account. Notify us promptly of unauthorized use.
4. AI outputs & third-party services
The Software may send prompts and related text to third-party AI providers to generate responses. You are responsible for your inputs and how you use outputs. AI-generated content may be inaccurate or incomplete; verify before relying on it in high-stakes situations.
5. Privacy
Our collection and use of personal information is described in the Privacy Policy.
6. Fees, billing & auto-renewal
Paid plans are billed according to the pricing shown at checkout. Taxes may apply based on your jurisdiction.
Auto-renewal. Paid subscriptions renew automatically at the end of each billing period, at the plan’s then-current interval and price as shown at checkout, until you cancel. We charge your payment method on each renewal date unless you cancel before it. You can cancel at any time from your account dashboard. Cancelling stops future charges; your access continues until the end of the period you have already paid for. Cancelling does not by itself refund a charge already made.
Refunds. Our voluntary money-back guarantee is governed by our Refund Policy, which forms part of these Terms. Where marketing copy or a receipt summarises the guarantee, the Refund Policy controls. It is separate from, and in addition to, the statutory rights described below.
7. Right of withdrawal (consumers in the EU and UK)
If you are a consumer resident in the EU or UK, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract was concluded. To exercise it, inform us by a clear statement sent to support@copilotinterview.com — you may use the model withdrawal form below, but it is not obligatory. To meet the deadline it is sufficient that you send your communication before the withdrawal period expires. If you withdraw, we will reimburse all payments received from you without undue delay and no later than 14 days after we are informed of your decision, using the same means of payment you used, at no fee to you.
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):
- To CoPilot Interview (support@copilotinterview.com):
- I hereby give notice that I withdraw from my contract for the following service: ______________________
- Ordered on / received on: ______________________
- Name of consumer(s): ______________________
- Address of consumer(s): ______________________
- Signature (only if this form is notified on paper): ______________________
- Date: ______________________
8. Immediate access to digital content
By purchasing and accessing the service before the end of the 14-day withdrawal period, you expressly request that we begin performance immediately, and you acknowledge that you will lose your right of withdrawal once performance has begun.
9. Disclaimer
The Software is provided “as is.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
To the fullest extent permitted by law, our total liability arising from these Terms or the Software will not exceed the amount you paid us in the twelve (12) months before the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.
11. Changes
We may update these Terms. We will post the new effective date at the top of this page and keep the previous version available at a stable URL. Continued use after changes take effect constitutes acceptance of the revised Terms; changes do not apply retroactively to a completed purchase.