Refund Policy
Effective September 11, 2026 (version 1.1)
In short: we offer a 14-day money-back guarantee on your first payment on a new subscription, as long as you have used less than 30 minutes of live session time since that payment. If you’re not satisfied, email us within 14 days and we’ll refund it in full. This is separate from, and in addition to, any statutory rights you may have (see the Terms of Service).
Want to make sure CoPilot Interview works on your machine before you pay? The Free plan is the same desktop app with no card and no time limit on how long you keep it, so you can test your microphone, meeting audio and AI answers on a real call first.
This Refund Policy is the governing document for our voluntary money-back guarantee. Where our marketing or a receipt summarises it, this page controls. If you are a consumer in the EU or UK, you may also have a statutory right of withdrawal, described in the Terms of Service; nothing here limits that right.
1. What this covers
Our voluntary money-back guarantee applies to your first payment on a new subscription, once per customer. It lets you try a paid plan and get that first payment back if it isn’t for you.
2. The two conditions: 14 days and under 30 minutes
You can request a refund of your first payment if both of the following are true:
- Within 14 days. You ask within 14 calendar days of the date of that payment. The date of your first payment is shown on your receipt and is the date the window is measured from.
- Under 30 minutes of live session time. Your account has used less than 30 minutes of live session time since that payment. Live session time is the time a session is running in the desktop app with recording on, measured by our servers while the app is transcribing. Time spent on the setup screen, in the audio check, in the Resume Builder or reading past answers does not count.
Thirty minutes is enough for a full mock run and to check that your microphone, meeting audio and AI answers work on your setup. It is deliberately less than a real interview: the guarantee exists so you can try the product, not so a live interview can be run on it and refunded afterwards.
You can see your live session time in your account dashboard at any time, so you always know where you stand before you write to us.
3. How to request a refund
- Email support@copilotinterview.com from the email address on your account, within the 14-day window.
- You do not need to give a reason. We check the payment date and your live session time on our side.
- We aim to respond within 5 business days and to process approved refunds to your original payment method.
4. What is not covered
- Renewal charges. This guarantee applies to your first payment only. Automatic renewal charges are not covered by it. To avoid a renewal charge, cancel before your renewal date (see section 5).
- Later subscriptions. If you cancel and subscribe again later, that new subscription’s first payment is not covered a second time — the guarantee is once per customer.
- More than 30 minutes of use. If your account has used 30 minutes or more of live session time since the payment, the guarantee no longer applies, even inside the 14-day window (see section 2). You can still cancel at any time to stop future charges (section 5).
- Something went wrong? If you could not use the app at all — for example the download would not run, or a technical fault on our side stopped every session — write to us regardless of the conditions above. We look at those cases individually and we would rather fix the problem, or refund you, than argue about minutes.
- Nothing in this section limits any non-waivable statutory right you may have; see the Terms of Service.
5. How to avoid a renewal charge
Subscriptions renew automatically at the interval and price shown at checkout. You can cancel at any time from your account dashboard. If you cancel before your renewal date you will not be charged again, and your access continues until the end of the period you have already paid for. Cancelling stops future charges; it is not itself a refund of a charge already made.
6. Relationship to your statutory rights
This Policy describes a voluntary guarantee we offer in addition to the law. It does not replace or reduce any rights you have as a consumer under applicable law, including the EU/UK right of withdrawal for consumers, which is described in the Terms of Service. Where a statutory right gives you more than this Policy, the statutory right applies.
7. Version history
| Version | Effective | Summary |
|---|---|---|
| 1.1 | September 11, 2026 | Added the usage condition: the guarantee applies only while the account has used less than 30 minutes of live session time since the first payment. Added the “something went wrong” carve-out and the pointer to the Free plan. |
| 1.0 | August 10, 2026 | First published. 14-day money-back guarantee on the first payment; renewal and statutory-rights terms clarified. |
Each payment is governed by the version of this Policy in effect on the date of that payment. First payments made between August 10 and September 10, 2026 follow version 1.0 (no usage condition). Purchases made before August 10, 2026 are governed by the money-back guarantee that was published at the time of purchase (a 30-day guarantee), preserved for reference with the April 6, 2026 Terms.