LockedIn AI does not refund monthly or quarterly plans once they have started; cancelling only stops the next charge. Annual plans can get a partial refund if cancelled within the first week, and lifetime plans a full refund within 7 days of purchase only if no session has been started. Billing errors must be reported within 7 days, and App Store purchases are refunded by Apple, not LockedIn AI.
Everything below comes from LockedIn AI's own refund policy, terms, pricing and help pages, read on November 13, 2026, and every price is as listed on its site that day. We don't link to third-party sites, so search for the page names given. We make CoPilot Interview, a competing tool, so weigh our comparison with that in mind.
LockedIn AI's refund policy at a glance
| Question | What LockedIn AI's own pages say |
|---|---|
| Monthly and quarterly plans | No refunds once a plan has started. Cancelling keeps access to the end of the cycle, with no proration |
| Annual plans | Partial refund if cancelled within the first week; none after that |
| Lifetime plans | Full refund within 7 days of purchase if no session has been started; non-refundable otherwise |
| Billing errors | Report within 7 days: duplicate charges, products not delivered, or a charge after you cancelled before renewal, which needs the cancellation confirmation email |
| Accidental purchases | Contact support immediately and it will review the request |
| App Store purchases | Refunded at Apple's discretion under Apple's policies |
| Cash or credit | Original payment method, 5 to 10 business days after approval |
| Chargebacks | Not addressed |
| Source | Refund policy, effective May 28, 2024, last updated October 14, 2026 (the header also shows an older “Updated on Aug 07, 2024”) |
The policy in plain words
The plan you choose decides almost everything. On a monthly or quarterly plan, the first minute of the cycle ends any chance of a refund, so the only protection is cancelling before the next one. An annual plan gives you a week, and even then only part of the money back; the policy does not say how the partial amount is worked out. A lifetime plan gives you 7 days, but only if you never start a session, which means you cannot test it and still be eligible.
Two more lines are worth knowing. Its terms, last updated September 17, 2026, say plans renew automatically at the then-current price and ask you to cancel at least 24 hours before the period ends. Charges are billed by Cyber Gravity LLC and appear on statements as LOCKEDIN AI, which helps if you are checking a bank statement. Its pricing page also carried a money-back guarantee badge when we checked, so go by the written policy rather than the badge.
The free plan is the honest way to try it: unlimited 5-minute sessions, up to 60 minutes a day, with a one-minute pause between sessions and no card. Its pricing page loads prices in the browser, and we could not read a stable price list from it on November 13, 2026, so we don't quote one here; check the amount and billing interval at checkout.
How to request a refund from LockedIn AI, step by step
- Email support@lockedinai.com from your registered email.
- Give the charge, the date, the reason and any supporting details, such as the cancellation confirmation if you were charged after cancelling.
- For a billing error, write within 7 days of the charge; for an accidental purchase, write immediately.
- Expect a review within 7 business days.
- If you paid through the App Store, request the refund from Apple through your Apple ID instead.
Ask the vendor first and keep its reply. Card disputes are meant for billing errors, such as a duplicate charge, a charge after you cancelled or something you paid for and never received, not for a change of mind. This is general information, not legal advice.
How to stop auto-renewal
- Open the web app in a browser and sign in. Cancelling is not available in the desktop app.
- Click your avatar, then Billing & Plans.
- Choose Manage Membership, then Cancel subscription.
- On iPhone, go to Settings, your name, Subscriptions; on Android, Google Play, Payments & subscriptions.
- Do it at least 24 hours before the renewal date, and keep the confirmation email.
Access continues to the end of the cycle, then the account moves to the free plan. Screenshots of each screen are in how to cancel LockedIn AI.
What reviewers report about refunds
On November 13, 2026, LockedIn AI's Trustpilot page showed no TrustScore; a notice said the score was unavailable because of a breach of Trustpilot's guidelines, and the page also said Trustpilot had removed reviews it judged to be fake. It listed 120 reviews, 65% five-star and 23% one-star. Among the negative reviews, people describe refunds that were denied, delayed or only partly granted, cancellation they found hard to locate, and charges they did not expect. The company replies to almost every review, usually pointing to support. Treat these as individual accounts, but they match what the written policy allows.
LockedIn AI vs CoPilot Interview on refunds
| LockedIn AI | CoPilot Interview (ours) ★ Best choice | |
|---|---|---|
| Refund window | None on monthly or quarterly plans once started; first week on annual (partial); 7 days on unused lifetime | 14 days from the first payment of a new subscription |
| Usage condition | Lifetime only: no session started | Under 30 minutes of live session time since that payment |
| Renewal charges | Not refundable on monthly and quarterly plans | Not covered by the guarantee; cancel before the renewal date |
| How often | Not limited in the policy | Once per customer |
| Free way to test first | Unlimited 5-minute sessions, up to 60 minutes a day | 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews |
| Price | Not readable on its pricing page on November 13, 2026 | Standard $24.99/mo, Pro $39.99/mo; hour packs $9.99, $29.99 and $49.99 |
| How to ask | Email support with the charge and reason | Email support from your account email; no reason needed |
We could not read a stable price list from LockedIn AI's pricing page on November 13, 2026, so we compare terms rather than prices. For every other tool's terms side by side, see our comparison of AI interview assistant refund policies; the head-to-head on features is CoPilot Interview vs LockedIn AI.
Where CoPilot Interview fits
★ Best choice for a refund you can actually use: CoPilot Interview. CoPilot Interview is an interview copilot for Windows 10 and 11 and macOS 12 or later that listens to the call and your microphone and shows captions and a structured answer in about two seconds. The free plan gives 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews included, so you can test it on a practice call before you pay anything. If you then subscribe, the first payment of a new subscription has a 14-day money-back guarantee while you have used under 30 minutes of live session time, as our refund policy sets out.
Also consider: LockedIn AI if you want the most total free minutes a day, and you can live with short sessions.
Whichever tool you choose, practice with it first, and in a live interview follow your employer's rules. Online assessments, proctored tests and AI-led interview rounds forbid outside help, so prepare for those instead.
Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.
Frequently asked questions
Does LockedIn AI give refunds?
Rarely. Monthly and quarterly plans are not refundable once started; annual plans get a partial refund in the first week; lifetime plans a full refund within 7 days if no session was started, per its policy last updated October 14, 2026.
Can I get a refund if I forgot to cancel LockedIn AI?
Not on a monthly or quarterly plan. If you cancelled before renewal and were still charged, report it within 7 days with the confirmation email.
How do I request a LockedIn AI refund?
Email support@lockedinai.com with your registered email, the charge and the reason. It reviews requests within 7 business days.
I paid through the App Store. Who refunds me?
Apple, under its own policies, through your Apple ID. LockedIn AI's policy says it cannot decide those refunds.
What is an alternative with a clearer refund?
CoPilot Interview, which we make: 14 days on the first payment of a new subscription while you've used under 30 minutes of live session time, and a free plan to test first.
Practice this interview before the real one
The AI mock interview builds questions from your resume and the job description, reads them aloud and scores each spoken answer out of 10. Included on the free plan.
Start a mock interview