How to cancel LockedIn AI: sign in to the web app at app.lockedinai.com (not the desktop app), click your avatar, open Billing & Plans and choose Cancel subscription under Manage Membership, or cancel in the App Store or Google Play if you subscribed inside the phone app, and know that monthly and quarterly plans aren't refunded once they've started. That's what LockedIn AI's support center, pricing FAQ and refund policy (last updated October 14, 2026) say as of October 2026.
You keep access until the end of the period you paid for, and any credits you bought stay in your account. Our LockedIn AI pricing guide already covers what each plan costs; this page goes further into phone subscriptions, refunds, credits and your data.
How to cancel LockedIn AI on the web, step by step
Use this route if you subscribed on the website, in the web app or in the desktop app. LockedIn's support center says cancelling isn't available in the Desktop App, even if that's where you usually work.
- Go to
app.lockedinai.comin your browser and sign in with the account you paid with. - Click your avatar in the left sidebar.
- Open Billing & Plans.
- Under Manage Membership, choose Cancel subscription.
- Keep the cancellation confirmation email. LockedIn asks for it if you're ever charged after cancelling.
LockedIn's pricing FAQ adds that web and desktop subscriptions are managed through Stripe and that there are no cancellation fees. The same Manage Membership section has Change plan and Change payment method, if you'd rather downgrade than cancel.
How to cancel LockedIn AI on iPhone or Android
If you subscribed inside the LockedIn AI mobile app, Apple or Google handles the billing, so the cancellation has to happen in the store, not in the web app:
- iPhone: open Settings, tap your name, then Subscriptions, and cancel LockedIn AI there.
- Android: open the Google Play app and go to Payments & subscriptions.
- Shortcut: LockedIn says Manage Subscription inside its mobile app opens the same store screen for you.
Refunds follow the store too. LockedIn's refund policy says App Store purchases are processed by Apple under Apple's terms, that you request them through your Apple ID account settings, and that LockedIn's own refund terms don't override Apple's process. The policy doesn't describe Google Play refunds, so if you paid through Google Play, ask LockedIn support which route applies before you assume either way.
One more reason to check where you paid: LockedIn's pricing FAQ says in-app prices include Apple's and Google's commission and some plans are only offered on the web, so the same plan usually costs less if you ever resubscribe on the web.
| Where you subscribed | Where to cancel (as of October 2026) | Refund route |
|---|---|---|
| Website, web app or desktop app | app.lockedinai.com → avatar → Billing & Plans → Manage Membership → Cancel subscription | Email support@lockedinai.com; LockedIn's refund policy applies |
| iPhone app | iPhone Settings → your name → Subscriptions | Apple, under Apple's policies |
| Android app | Google Play app → Payments & subscriptions | Not described in LockedIn's policy; ask support |
| Lifetime plan | Nothing to cancel: it's a one-time purchase | Only within 7 days, before your first session |
What happens after you cancel: access, credits and data
- Access runs to the end of the period. You keep paid access until the billing cycle you've paid for ends, then the account moves to Free.
- Timing is what matters. Every subscription renews automatically. Cancel before the renewal date and the next charge never happens; cancel after it and that period has already been charged. Because cancelling never cuts your access short, there's no reason to wait for the last day.
- Credits never expire. LockedIn says credits stay in your account indefinitely and survive the end of a subscription. After you cancel they keep working with the general AI models, while the professional models, LockedIn Duo and some other paid features need an active subscription.
- Your work stays. Uploaded documents, saved presets, Q&A Prep answers, session history and shortcut remappings all stay on your account.
- Coming back is easy. Resubscribing unlocks the paid features again, with your data and remaining credits intact.
On the Free plan you get unlimited 5-minute sessions, up to 60 free minutes a day, with a 1-minute pause between sessions. If you still have credits, sessions run on those first.
How to delete your LockedIn AI account
Click your profile icon, then Manage Account → Delete Account → Confirm. LockedIn warns that deleted data is removed permanently and can't be restored. Our advice: cancel the subscription and keep its confirmation email before you delete anything.
LockedIn AI refund policy in plain words
LockedIn's written policy is short on refunds. In its words, "no refunds are offered once a subscription has started". Plan by plan, as of October 2026:
- Monthly and quarterly subscriptions: non-refundable once started. Cancelling keeps access until the cycle ends, with no refund or prorated credit.
- Annual subscriptions: eligible for a partial refund if cancelled within 7 days of purchase.
- Lifetime plans: a full refund within 7 days of purchase only if you haven't started a session. After your first session, or after 7 days, no refund.
- Billing errors, reported within 7 days: duplicate purchases, no access after payment, or a charge after you cancelled before the renewal date (send the cancellation confirmation email).
- Accidental plan purchases: contact support immediately and LockedIn will review the request.
- Outages: no refunds for third-party outages, though LockedIn may offer platform credits or extended access at its discretion.
To ask, email support@lockedinai.com with your registered email, the charge, the reason and any receipts. Support reviews requests within 7 business days, and approved refunds reach the original payment method in 5 to 10 business days. The support center adds that requests are handled case by case, and nothing in the policy limits refund rights you have under local consumer-protection law.
If you can't cancel LockedIn AI
- Looking in the desktop app? The cancel option isn't there. Use the web app at app.lockedinai.com.
- No subscription showing? You may have two accounts, often one made with Google sign-in and one with email. Send your User ID and both receipts to support@lockedinai.com. In the web app, your User ID is in the panel behind the Info button in the bottom-right corner.
- Two subscriptions? Cancel the one you don't want first, then email support about the charge.
- Charged after cancelling? Email support@lockedinai.com within 7 days with your registered email and the cancellation confirmation. Charges show as LOCKEDIN AI on your statement and are billed by Cyber Gravity LLC.
The full answers are in LockedIn AI's support center.
Free or cheaper alternatives to LockedIn AI
If cost is the reason you're leaving, these tools have a free way to keep practicing. Allowances and refund terms were checked on each vendor's own site as of October 2026; our AI interview assistant comparison covers 15 tools in more depth.
| Tool | Free option (as of October 2026) | Refund terms |
|---|---|---|
| CoPilot Interview | $0 forever: 15 minutes every day, sessions up to 15 minutes, all four modes including Mock Interview; no card, no signup | Best choice: 14-day money-back guarantee on the first payment of a new subscription, if under 30 minutes of live session time was used |
| LockedIn AI | Unlimited 5-minute sessions, up to 60 free minutes a day | Monthly and quarterly plans non-refundable once started |
| Parakeet AI | 10 free sessions of up to 10 minutes each, plus 1 free mock interview | 7 days, unused or accidental purchases only, one refund per person |
| Cluely | Starter plan: limited AI responses that reset every 24 hours | 24 hours, only if Cluely doesn’t work on your computer |
Disclosure: we make CoPilot Interview.
LockedIn's free plan gives more daily minutes, but in 5-minute sessions. CoPilot Interview's free sessions run up to 15 minutes, long enough for a short Mock Interview scored out of 10, and its hour packs start at $5.99 and never expire. You can also try the free browser AI mock interview with nothing to install. Whichever tool you use, follow the rules of the employer or assessment you're in — many people use it only to practice, which works on the free plan.
For more detail, read CoPilot Interview vs LockedIn AI, our LockedIn AI review or the best LockedIn AI alternatives. Cancelling Final Round AI too? See how to cancel Final Round AI.
Practice without a subscription
CoPilot Interview's free plan gives you 15 minutes every day, including Mock Interviews built from your résumé and the job description. No credit card and no signup to start.
Download CoPilot Interview freeFAQ
How do I cancel LockedIn AI?
As of October 2026, sign in at app.lockedinai.com, click your avatar in the left sidebar, open Billing & Plans and choose Cancel subscription under Manage Membership. If you subscribed in the iPhone or Android app, cancel in the App Store or Google Play instead.
Can I cancel LockedIn AI in the desktop app?
No. LockedIn AI’s support center says cancelling is not available in the Desktop App. Use the web app at app.lockedinai.com, even if you subscribed from the desktop app.
How do I cancel a LockedIn AI subscription I bought on my phone?
The store handles that billing. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Google Play app and go to Payments & subscriptions. Manage Subscription in the LockedIn app opens the same screen.
Can I get a refund from LockedIn AI?
Usually not for subscriptions. Its refund policy says monthly and quarterly plans are non-refundable once started. Annual plans can get a partial refund within 7 days, lifetime plans a full refund within 7 days if no session was started, and billing errors reported within 7 days are reviewed.
What happens to my LockedIn AI credits when I cancel?
They stay. LockedIn says credits never expire and survive the end of a subscription. Afterwards they work with the general AI models only; the professional models need an active subscription. Resubscribing restores full access with your remaining credits.
Will I lose my LockedIn AI data if I cancel?
No. Uploaded documents, saved presets, Q&A Prep answers, session history and shortcut remappings stay on your account. Only paid features lock until you resubscribe. Data is removed only if you delete the account.
How do I delete my LockedIn AI account?
Click your profile icon, then Manage Account → Delete Account → Confirm. LockedIn warns that deleted data cannot be restored, so cancel your subscription and keep the confirmation email first.