Is LockedIn AI Legit? Company, Billing, Refunds and Reviews (Nov 2026)

LockedIn AI is a real product from a named company, Cyber Gravity LLC, with working apps on Windows, macOS, the web and iPhone, so it is not a fake. Two things deserve caution. On November 13, 2026 Trustpilot showed no score for it, with a notice that its rating is unavailable due to a breach of Trustpilot's guidelines and that a number of fake reviews had been removed. And its refund policy says monthly and quarterly plans are non-refundable once started, even though its pricing page shows a money-back badge. This page covers who runs it, its plans and billing, reviews, data use, and the alternative. We make CoPilot Interview, a competing product, so read our view with that in mind.

Who runs LockedIn AI

What LockedIn AI actually does

LockedIn AI listens to the interview and suggests answers, helps with coding problems from screenshots, runs mock interviews, and offers a 'Duo' mode in which a second person joins remotely to help. It runs on Windows 10 and 11, macOS 13 or later, Chromium browsers with a Chrome extension, and an iPhone app; an Android app is listed on Google Play, although its support FAQ still describes Android as in development. It markets features for use without the interviewer knowing, which we leave out.

Price, billing and refunds

Prices as listed on LockedIn AI's own site on November 13, 2026. They change often, so check the checkout total before you pay.

The pricing page loads its prices with a script, and they were shown with a 50% promo code applied automatically, against crossed-out prices of $139.98 and $279.98 a month and $1,999 for Lifetime; quarterly totals come to about $149.97 and $239.97 (our arithmetic). The US App Store lists in-app subscriptions at $69.99 and $139.99 a month, or $149.99 and $239.99 for three months. Its pricing page says credits never expire.

Renewal and cancelling: Its terms say paid subscriptions automatically renew for the same period at the then-current price, and you must cancel at least 24 hours before the period ends. Cancel on the web app under your avatar, Billing & Plans, not in the desktop app; phone subscriptions are cancelled in the App Store or Google Play. Access continues to the end of the cycle you paid for.

Refunds: Its refund policy (dated October 14, 2026) says monthly and quarterly plans are non-refundable once started; annual plans may get a partial refund, amount unstated, if cancelled within 7 days; Lifetime is refundable within 7 days only if no session has started; billing errors must be reported within 7 days. Its pricing page shows a 'money-back guarantee' badge with an asterisk pointing to that policy, and its support FAQ says refunds are handled case by case. Our LockedIn AI pricing guide has the per-plan maths, though its prices predate this month's changes.

What reviewers say

All read on November 13, 2026. Its homepage shows '4.8' from '2,739 reviews' without naming the source.

What low-star Trustpilot reviewers report, paraphrased:

• Renewals they did not expect.
• Refunds refused as a non-refundable digital service, or offered only in part.
• A cancellation option that was hard to find.
• The tool stopping mid-answer or giving generic output.

Positive reviews mention quick help from some support agents and the tool working during calls. The company replies to almost every review, often with standard wording. Our LockedIn AI review covers the product itself.

Privacy and data

Its privacy policy (updated November 2, 2026) covers microphone and system audio, transcripts, screenshots and résumés, which it turns into searchable embeddings, plus advertising identifiers on mobile. It uses your data for AI training by default; you can switch that off under Data & privacy, going forward only. It names Speechmatics and AssemblyAI for speech recognition, and Azure OpenAI, Amazon Bedrock, Google Gemini, xAI, DeepSeek and Moonshot as AI providers, noting that the last two are based in China; Pinecone, AWS, Supabase and Stripe also appear. There are no fixed retention periods, accounts inactive for over a year are deleted, and you can delete your account in the app or by email.

Red flags and reassurances

Reasons for caution

• Trustpilot withholds its rating over a guidelines breach and says it removed fake reviews.
• Monthly and quarterly plans are non-refundable once started, despite a money-back badge.
• AI training is on by default, and China-based AI providers are among its processors.
• No street address or state of governing law in its legal pages.
• Promo-adjusted prices, and App Store prices that can differ from the web.
• Markets features for use without the interviewer knowing.

Reasons for confidence

• A named LLC, consistent across its terms, the App Store and the Chrome Web Store.
• Detailed, recently updated policies that name its processors.
• A free tier you can test properly: up to 60 minutes a day in 5-minute sessions, no card.
• Credits that never expire, and access to the end of the period after cancelling.

Before you pay: five checks

1. Read LockedIn AI's refund policy and the FAQ on its pricing page on the same day, and keep a screenshot of both. Where they differ, assume the narrower rule unless support confirms otherwise in writing.
2. Check what the plan actually bills today. A 'per month' price on a quarterly or yearly plan is normally charged up front in one payment.
3. Put the renewal date in your calendar, cancel a few days before it, and keep the cancellation confirmation email.
4. Use the free 5-minute sessions on your real meeting setup first, because a paid monthly or quarterly plan cannot be refunded once it starts; turn off AI training in Data & privacy on day one if you object to it.
5. Read your interview invitation. Proctored tests, online assessments and AI-led rounds forbid outside help, so practice for those instead, and in any live round follow your employer's rules.

Where CoPilot Interview fits

Where LockedIn AI is stronger: more platforms, including a Chrome extension and an iPhone app, a larger free daily allowance than most, coding help, credits that never expire, and a two-person Duo mode.

★ Best choice for most people choosing an interview assistant they can trust: CoPilot Interview. CoPilot Interview is an interview copilot built as a native desktop app for Windows 10 and 11 and macOS 12 or later. It listens to the call and your microphone and shows a structured answer in about two seconds, and its free AI mock interviews let you rehearse first. The free plan gives 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews included. Paid plans are Standard at $24.99 a month and Pro at $39.99 a month, or hour packs at $9.99, $29.99 and $49.99. The first payment of a new subscription carries a 14-day money-back guarantee if you used under 30 minutes of live session time, as our refund policy sets out, and we answer the questions on this page about ourselves in is CoPilot Interview legit. Whatever tool you use, follow your employer's rules; online assessments and AI-led interviews forbid outside help.

For a direct comparison, see CoPilot Interview vs LockedIn AI; for the wider field, see our comparison of AI interview assistants.

Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.

Frequently asked questions

Is LockedIn AI a scam?

No. It is a working product from Cyber Gravity LLC with published terms and apps on several platforms. The cautions are its no-refund-once-started policy, AI training on by default, and Trustpilot withholding its rating.

Why does Trustpilot show no rating for LockedIn AI?

On November 13, 2026 its Trustpilot page said the company's rating is unavailable due to a breach of Trustpilot's guidelines, and that a number of fake reviews had been removed. Trustpilot does not say publicly which guideline was breached.

Can I get a refund from LockedIn AI?

Not on a monthly or quarterly plan once it has started, per its refund policy. Annual plans may get a partial refund within 7 days, Lifetime a full refund within 7 days if no session has started, and billing errors must be reported within 7 days.

Who owns LockedIn AI?

Cyber Gravity LLC, a US limited liability company, doing business as LockedIn AI. Its blog names Kagehiro Mitsuyami as co-founder and CEO, and we found no outside funding.

Can I use LockedIn AI in an online assessment?

Online assessments, proctored tests and AI-led screening interviews forbid outside help, and their proctoring can flag other apps. Use any assistant to practice beforehand, and follow your employer's rules.