How to cancel Cluely: in the desktop app, click your profile icon, open Settings → Billing and click Manage, then cancel in the Stripe billing portal that opens, and expect no money back, because Cluely doesn't give pro-rated refunds and only refunds within 24 hours when the app doesn't work on your computer. Those steps and terms come from Cluely's own help center and policy pages, checked as of October 2026.
Cluely is a general AI meeting assistant, and it bills both its desktop and iPhone plans through Stripe rather than the App Store. So you always cancel inside Cluely, never in your Apple subscriptions. Here is each route, what happens to your access, the refund rules and what to do if the billing page won't load. For plan details, see our Cluely review.
How to cancel Cluely on desktop, step by step
- Open the Cluely desktop app on your Mac or Windows PC and sign in.
- Click your profile icon, then Settings.
- Open Billing. This page shows whether you're on the free or a paid plan.
- Click Manage (one help article calls it Manage Plan). It opens the Stripe customer billing portal.
- Cancel your subscription in the portal, and keep the confirmation email Stripe sends.
If the app won't open, Cluely's Cancel Subscription article links straight to the same Stripe billing portal. Cluely's help center also says its AI support agent, Fin, can't cancel a plan for you, and that support doesn't take subscription actions directly, so plan on using the billing portal yourself.
How to cancel Cluely Mobile on iPhone
- Open the Cluely Mobile app and tap the Settings gear in the top-right corner.
- Tap Manage Billing. It opens Cluely's Stripe billing portal.
- Cancel the subscription there.
Cluely says Cluely Mobile doesn't charge through the App Store, so the subscription won't appear under your Apple subscriptions. Its help center describes the mobile app as iPhone-only, for iOS 14 or later.
| Where you subscribed | Where to cancel (as of October 2026) | Good to know |
|---|---|---|
| Desktop app (Mac or Windows) | Profile icon → Settings → Billing → Manage → Stripe portal | Fin AI and support can't cancel for you |
| Cluely Mobile (iPhone) | Settings gear → Manage Billing → Stripe portal | Not listed in Apple subscriptions |
| A charge from "CluelyAI" | Not Cluely.com: contact that company | Cluely says it can't help with those charges |
What happens after you cancel Cluely
- You won't be charged again. Both the help center and the Cancellation Policy agree on this.
- Your Pro access may end immediately. Cluely's help center article (updated December 9, 2025) says cancelling cancels your access to Pro features right away. Its older Cancellation Policy (April 20, 2025) says you keep paid features until the end of the billing cycle. Because the two disagree, plan for the stricter one: finish anything you need Pro for, then cancel before the renewal date.
- No partial refund. Cluely doesn't refund the unused part of a month or a year when you cancel mid-cycle.
- Starter stays free. Anyone can use Cluely's Starter plan at no cost, with limited AI responses and meeting notes that reset every 24 hours.
- Switching plans means cancelling. Cluely has no direct monthly-to-annual upgrade: you cancel the monthly plan after the current month ends, then buy the annual plan. You can't move from yearly to monthly during a paid year, and a charge can't be moved onto another plan.
How to delete your Cluely account
Cancel the subscription first, as Cluely asks. Then, in the desktop app, open Settings → General → Delete Account. On Cluely Mobile, Delete Your Account is in the Settings page, and Cluely says it also deletes your Cluely Desktop account.
Cluely refund policy in plain words
Cluely's refund rules are narrow. As of October 2026, its help center (updated March 5, 2026) and its policy pages say:
- 24 hours, and only if it doesn't work. The refund window is 24 hours and covers system-level problems where Cluely doesn't work on your computer. The older policy page adds that you need video evidence of the software not working.
- Not refundable: forgetting to cancel, changing your subscription plan, slow answers, and software that works but doesn't meet your expectations. For that last case, Cluely may offer a product optimization session instead.
- Windows 10: the policy page says there are no refunds on Windows 10 computers, because support there isn't guaranteed.
- No pro-rated refunds when you cancel part-way through a monthly or annual period.
To ask, email help@cluely.com from the address you signed up with, and include your invoice, the reason and any evidence. The policy page says Cluely responds within 48 hours and processes refunds in 5 to 7 business days; the help center says to expect the money within 5 to 10 business days. The help center states it plainly: forgetting to cancel is not a refundable situation, so set a reminder before your renewal date. The full cancellation terms are in Cluely's Cancellation Policy.
If you can't cancel Cluely
- Can't log in, or no billing page for your email? Cluely says you likely have an account with CluelyAI, a separate company at a look-alike domain with purple branding, which Cluely calls an impersonator. Cluely can't cancel or refund those charges. It advises contacting CluelyAI to cancel and disputing the charge with your bank.
- Check the charge. Genuine Cluely charges show the descriptor CLUELY, INC, receipts carry the blue Cluely logo, and billing is always under Settings → Billing in the desktop app.
- Past-due charges piling up? Cluely's help center says to update your payment method or cancel in the billing portal.
- Need a person? Email help@cluely.com or use the help center chatbot. Cluely says its team is small, so expect slower replies, and keep your Stripe confirmation until the renewal date passes.
Free or cheaper alternatives to Cluely
Cluely covers meetings of every kind. If you mainly need interview practice, these tools have a free way in. Free allowances and refund terms were checked on each vendor's own site as of October 2026, and our AI interview assistant comparison covers 15 tools.
| Tool | Free option (as of October 2026) | Refund terms |
|---|---|---|
| CoPilot Interview | $0 forever: 15 minutes every day, sessions up to 15 minutes, all four modes including Mock Interview; no card, no signup | Best choice: 14-day money-back guarantee on the first payment of a new subscription, if under 30 minutes of live session time was used |
| Cluely | Starter plan: limited AI responses that reset every 24 hours | 24 hours, only if Cluely doesn’t work on your computer |
| LockedIn AI | Unlimited 5-minute sessions, up to 60 free minutes a day | Monthly and quarterly plans non-refundable once started |
| Parakeet AI | 10 free sessions of up to 10 minutes each, plus 1 free mock interview | 7 days, unused or accidental purchases only, one refund per person |
Disclosure: we make CoPilot Interview.
CoPilot Interview is interview-only: Mock Interview builds questions from your résumé and the job description, reads them aloud and scores each spoken answer out of 10, and hour packs that never expire start at $5.99. The free browser AI mock interview needs no install. Whichever tool you use, follow the rules of the employer or assessment you're in — many people use it only to practice, which works on the free plan.
For more detail, see CoPilot Interview vs Cluely, the best Cluely alternatives and Cluely pricing, plan by plan. If you're cancelling other tools too, here is how to cancel Parakeet AI.
Practice interviews for free
CoPilot Interview's free plan gives you 15 minutes every day, including Mock Interviews scored out of 10. No credit card and no signup, on Windows or macOS.
Download CoPilot Interview freeFAQ
How do I cancel my Cluely subscription?
As of October 2026, open the Cluely desktop app, click your profile icon, go to Settings → Billing and click Manage. That opens the Stripe customer billing portal, where you cancel. On Cluely Mobile, tap the Settings gear, then Manage Billing.
Can I cancel Cluely through the App Store?
No. Cluely says Cluely Mobile does not bill through the App Store, so the subscription will not appear under your Apple subscriptions. Cancel from the app’s Settings gear → Manage Billing, which opens Cluely’s Stripe portal.
Does Cluely give refunds?
Rarely. Cluely offers a 24-hour refund window only when the software does not work on your computer, and its policy page asks for video evidence. Forgetting to cancel, changing plans and unmet expectations are not refundable, and Cluely does not issue pro-rated refunds.
Do I keep Cluely Pro until the end of my billing period after cancelling?
Not necessarily. Cluely’s help center says cancelling ends access to Pro features immediately, while its older Cancellation Policy says access lasts to the end of the cycle. Use Pro for what you need first, then cancel before the renewal date.
Why can’t I find my Cluely billing page?
Cluely says that if your email has no billing portal, you may have signed up with CluelyAI, a separate company at a look-alike domain that it calls an impersonator. Genuine charges show CLUELY, INC on your statement. Contact CluelyAI directly about its charges.
Can Cluely support cancel my plan for me?
No. Cluely’s help center says its AI agent Fin cannot cancel your plan and support does not take subscription actions directly. You cancel in the Stripe billing portal from Settings → Billing → Manage.
How do I delete my Cluely account?
Cancel your subscription first. Then, in the desktop app, open Settings → General → Delete Account. On Cluely Mobile, Delete Your Account in Settings also deletes your desktop account.