Yoodli does not refund cancellations. Its pricing FAQ says so in one line, its terms of service say refunds are issued only where the law requires them, and its help center adds one exception: if you were charged in error, such as after cancelling, it will investigate and refund the charge. Cancelling stops auto-renewal, and you keep access to the end of the period you paid for.
Everything below comes from Yoodli's own refund policy, terms, pricing and help pages, read on November 13, 2026, and every price is as listed on its site that day. We don't link to third-party sites, so search for the page names given. We make CoPilot Interview, a competing tool, so weigh our comparison with that in mind.
Yoodli's refund policy at a glance
| Question | What Yoodli's own pages say |
|---|---|
| Refund on cancellation | None, per the FAQ on its pricing page |
| Terms | Refunds only if required by applicable law (terms effective September 7, 2023) |
| Charges made in error | Investigated and refunded, per its help article on confirming a cancellation (July 28, 2026) |
| Annual plans | Charged up front each year; no refund of the unused part on cancelling |
| Access after cancelling | Continues to the end of the billing period, then the account moves to the free Starter plan |
| Business and Enterprise | Changes go through an account manager under the contract |
| App stores | Not mentioned; we found no App Store or Google Play app |
| Chargebacks | Not addressed |
| Source | Pricing-page FAQ and help center, read November 13, 2026; terms effective September 7, 2023 |
The policy in plain words
There is one real exception: a charge Yoodli should not have made. If you cancelled and were billed anyway, or were charged twice, its help center says to email support with the details and it will refund a charge that occurred in error. Changing your mind, not using the plan and forgetting to cancel before a renewal are not covered.
Billing makes the rule matter. As listed on its site on November 13, 2026, Pro was $8 a month billed annually or $11 billed monthly, and Advanced $20 a month billed annually or $28 billed monthly; by our arithmetic the annual plans charge $96 and $240 up front. Its terms say Yoodli bills you on the day you upgrade and on each automatic renewal until you cancel, so a forgotten annual renewal is a full year at once, with no refund. Plans in full are in Yoodli pricing.
The free Starter plan is the way to decide first: 5 lifetime sessions, each counting any practice over 30 seconds, with no card. Yoodli is an AI roleplay and speaking coach for rehearsal, not a live interview assistant, so judge it on its feedback rather than on live help.
How to request a refund from Yoodli, step by step
- If you were charged in error, email support@yoodli.ai, or use the chat at the bottom right of its help center.
- Include the email on your Yoodli account, the date and amount of the charge, and a screenshot of your Billing/Plans page if you can.
- Say clearly that it is a billing error, such as a charge after you cancelled, since cancellations themselves are not refunded.
- On a Business or Enterprise plan, go through your account manager.
- Keep the reply.
Ask the vendor first and keep its reply. Card disputes are meant for billing errors, such as a duplicate charge, a charge after you cancelled or something you paid for and never received, not for a change of mind. This is general information, not legal advice.
How to stop auto-renewal
- Log in and go to Account, then Billing/Plans.
- Click See all plans.
- Choose Downgrade to switch to the free plan, and confirm when asked.
- Refresh the page: it should show Free, or a message with the date your current plan expires.
- If it still shows a paid plan renewing with no end date, repeat the steps or contact support.
Cancelling only stops auto-renewal; you keep paid features until the period ends, and deleting your account is a separate step with a three-day grace period. The full walkthrough is in how to cancel Yoodli.
What reviewers report about refunds
On November 13, 2026, Yoodli's Trustpilot page showed a TrustScore of 3.4 from a single review, posted in June 2026, which complained about slow support rather than billing; the profile is unclaimed. G2 listed it at 4.7 from 8 product reviews in its search listing when our team checked that day. We found no pattern of refund or billing disputes. With a no-refund rule written plainly in three places, the main risk is a forgotten annual renewal, which a calendar reminder solves.
Yoodli vs CoPilot Interview on refunds
| Yoodli | CoPilot Interview (ours) ★ Best choice | |
|---|---|---|
| Refund window | None on cancellation | 14 days from the first payment of a new subscription |
| Usage condition | Only a charge made in error is refunded | Under 30 minutes of live session time since that payment |
| Renewal charges | Not refundable; cancel before the renewal date | Not covered by the guarantee; cancel before the renewal date |
| How often | Not stated | Once per customer |
| Free way to test first | Starter: 5 lifetime sessions, no card | 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews |
| Price | Pro $8/mo billed annually ($11 monthly); Advanced $20/mo annually ($28 monthly) | Standard $24.99/mo, Pro $39.99/mo; hour packs $9.99, $29.99 and $49.99 |
| How to ask | Email support about a charge made in error | Email support from your account email; no reason needed |
Yoodli's prices are as listed on its site on November 13, 2026. For every other tool's terms side by side, see our comparison of AI interview assistant refund policies; the head-to-head on features is CoPilot Interview vs Yoodli.
Where CoPilot Interview fits
★ Best choice for a refund you can actually use: CoPilot Interview. CoPilot Interview is an interview copilot for Windows 10 and 11 and macOS 12 or later that listens to the call and your microphone and shows captions and a structured answer in about two seconds. The free plan gives 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews included, so you can test it on a practice call before you pay anything. If you then subscribe, the first payment of a new subscription has a 14-day money-back guarantee while you have used under 30 minutes of live session time, as our refund policy sets out.
Also consider: Yoodli if you want a well-funded rehearsal coach for interviews, pitches and presentations, and you will practise enough to justify a year.
Whichever tool you choose, practice with it first, and in a live interview follow your employer's rules. Online assessments, proctored tests and AI-led interview rounds forbid outside help, so prepare for those instead.
Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.
Frequently asked questions
Does Yoodli give refunds?
Not on cancellation. Its pricing FAQ says it does not offer refunds on cancellation, and its terms say refunds are issued only where the law requires.
What if Yoodli charged me after I cancelled?
Email support with your account email, the charge date and amount, and a screenshot of your billing page. Its help center says it will investigate and refund a charge made in error.
Can I get a partial refund on a Yoodli annual plan?
No. Cancelling stops the next renewal and you keep access to the end of the year you paid for.
How do I cancel Yoodli?
Go to Account, Billing/Plans, See all plans, then Downgrade, and confirm. Check that the page shows Free or an expiry date.
What is an alternative with a money-back guarantee?
CoPilot Interview, which we make: AI mock interviews on a free daily plan, and 14 days on the first payment of a new subscription while you've used under 30 minutes of live session time.
Practice this interview before the real one
The AI mock interview builds questions from your resume and the job description, reads them aloud and scores each spoken answer out of 10. Included on the free plan.
Start a mock interview