Verve AI Refund Policy (2026): When You Can Get Money Back and How to Ask

Verve AI refunds in only two cases: a verifiable technical issue on its side that stops you using the service, or if you did not use the service at all during the subscription. You must ask while the subscription is active or within 5 business days after it is deactivated, and its policy calls a yearly plan a commitment for the full year. Dissatisfaction alone is not a listed reason, so the free plan is where to decide whether it suits you.

Everything below comes from Verve AI's own refund policy, terms, pricing and help pages, read on November 13, 2026, and every price is as listed on its site that day. We don't link to third-party sites, so search for the page names given. We make CoPilot Interview, a competing tool, so weigh our comparison with that in mind.

Verve AI's refund policy at a glance

The policy in plain words

Verve AI's policy is fault-based. If the software works, you used it, and you simply decide it is not for you, you are not owed money. If it never worked on your setup because of a problem on Verve's side, and you can show that, you are. The same applies if you paid and never used it at all, which covers the forgotten renewal you did not touch.

The yearly plan is where this bites. As listed on its site on November 13, 2026, Standard was $44.99 a month or $16.99 a month billed yearly, and Pro $84.99 a month or $34.99 a month billed yearly, so the cheaper rates need roughly $204 or $420 up front. Its terms say you can cancel any time and paid features end at the close of the billing cycle, which for a yearly plan means you keep access, not that you get money back.

The fair point in Verve's favour is that its free plan is a real trial. Its FAQ calls it forever free with no card: 3 copilot sessions a month of 15 minutes each and 5 AI mock interviews. Use those on a practice call with your own meeting app before you pay, and save screenshots if anything fails, because evidence is what the policy asks for.

How to request a refund from Verve AI, step by step

1. Gather evidence first: screenshots of the error, your operating system, the meeting app and the date and time it failed.
2. In its help center, press the chat icon at the bottom right and choose Send us a message.
3. Give your plan, the purchase date, the reason and the screenshots.
4. Alternatively, email support@vervecopilot.com, the address on its refund policy page, with your account details, an explanation and the evidence.
5. Ask while you are still subscribed, or no later than 5 business days after deactivation.
6. Cancel separately if you want to stop the next charge.

Ask the vendor first and keep its reply. Card disputes are meant for billing errors, such as a duplicate charge, a charge after you cancelled or something you paid for and never received, not for a change of mind. This is general information, not legal advice.

How to stop auto-renewal

1. Log in to Verve AI on the web.
2. Open Manage Account, at the top left under your name.
3. Choose Manage, then subscription settings.
4. Confirm the cancellation and keep the confirmation.

Its help center says access lasts to the end of the billing period and the unused part of a cycle is not refunded. Our step-by-step guide, including what to do if the button is missing, is in how to cancel Verve AI.

What reviewers report about refunds

On November 13, 2026, Verve AI's Trustpilot page showed a TrustScore of 3.1 from just 7 reviews, 57% five-star and 43% one-star. None of the visible reviews described a refund request or an unexpected charge; the complaints were about price and about support not answering. Seven reviews is too few to say anything about how refunds go in practice, so rely on the written policy and keep evidence.

Verve AI vs CoPilot Interview on refunds

Verve AI's prices are as listed on its site on November 13, 2026. For every other tool's terms side by side, see our comparison of AI interview assistant refund policies; the head-to-head on features is CoPilot Interview vs Verve AI.

Where CoPilot Interview fits

★ Best choice for a refund you can actually use: CoPilot Interview. CoPilot Interview is an interview copilot for Windows 10 and 11 and macOS 12 or later that listens to the call and your microphone and shows captions and a structured answer in about two seconds. The free plan gives 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews included, so you can test it on a practice call before you pay anything. If you then subscribe, the first payment of a new subscription has a 14-day money-back guarantee while you have used under 30 minutes of live session time, as our refund policy sets out.

Also consider: Verve AI if a long fault-based window suits you and five free mock interviews are enough to decide.

Whichever tool you choose, practice with it first, and in a live interview follow your employer's rules. Online assessments, proctored tests and AI-led interview rounds forbid outside help, so prepare for those instead.

Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.

Frequently asked questions

Does Verve AI give refunds?

Only for a verifiable technical issue on its side or if you did not use the service at all, per its refund policy last updated June 16, 2024.

How long do I have to ask Verve AI for a refund?

While the subscription is active, or within 5 business days after it is deactivated.

Can I get a refund on a Verve AI yearly plan?

Only on those two grounds. The policy calls a yearly plan a commitment for the full year, so cancelling keeps access rather than returning money.

How do I ask for a Verve AI refund?

Use the chat in its help center or email support@vervecopilot.com with your plan, purchase date, reason and screenshots.

What is an alternative with a money-back guarantee?

CoPilot Interview, which we make, refunds the first payment of a new subscription within 14 days if you've used under 30 minutes of live session time, no reason needed.