Tenzo AI is a recruiting platform whose AI recruiter, Morgan, screens, interviews and schedules candidates around the clock by phone or video in more than 40 languages, according to Tenzo. If an employer or staffing firm uses it, expect an email link to a video interview or a call from the AI recruiter, with text messages to reschedule. This page explains what Tenzo AI is, what the interview is like, what it scores, the rules and practicalities, and how to prepare. We researched Tenzo AI's own candidate pages and independent reports in November 2026; employers configure these tools differently, so your invitation has the final word.
What Tenzo AI is
Built In lists the company, previously called Salv AI, as founded in 2024 with offices in Tallinn, Estonia and the US. It is a different company from Tenzo, the London hospitality-analytics firm, so funding news for that firm does not apply. Morgan works across phone, WhatsApp, video, email and text. Employers write the scorecards, and Tenzo says a de-biasing layer removes protected-class information before answers are evaluated. Tenzo's interview terms, last updated in February 2026, say Tenzo does not make hiring decisions; the employer does.
Who uses it: Comun, Cascade Environmental, Agilus Work Solutions and Synergie Canada, among customers Tenzo names.
What the interview is like
| What to expect | |
|---|---|
| Format | An AI phone interview or a browser video interview, plus WhatsApp, text and email messages |
| How you get it | An email link for video, which you can use at any time before it expires; phone interviews can be rescheduled by texting your AI recruiter |
| Length | Not published; the employer sets the questions |
| AI persona | Morgan |
| Languages | More than 40, according to Tenzo |
| Results | The recruiting team follows up; Tenzo claims candidates who finish the pre-screen are three to five times more likely to hear back |
What it scores
- Answers scored against the employer's scorecard or rubric, with a transcript and a summary for the recruiter.
- Protected-class information removed before evaluation, according to Tenzo.
- Integrity checks: Tenzo cites more than 40 signals for misrepresentation and stolen identity, and recruiters can see an ID-verified tag.
- The employer makes every hiring decision, under Tenzo's terms.
Rules and practicalities
- If your link has expired, request a re-issue from the invite email or the warning on the portal; the recruiting team may choose to grant one. The expiry period itself is not published.
- You can rejoin a partly completed interview within two hours, though Tenzo's FAQ words this both as two hours from beginning and two hours from completing, so rejoin as fast as you can.
- Current Chrome and Edge are fully supported; some older phones and browsers are not.
- If the employer enables it, you may be asked for an ID image and a selfie or video selfie; with your consent Tenzo may use a voiceprint and face geometry, and its terms say biometrics are destroyed within three years.
- The terms forbid impersonation, automated systems and recording or sharing the questions. Audio and video are recorded if the employer's workflow uses them.
- You can opt out of an AI interview and ask for accommodations, live on the call, by replying to the text, through the invite email or in the portal.
How to prepare
- Open the link in current Chrome or Edge and allow microphone and camera access when asked.
- Run the device check: you should see your camera preview, a blue circle that moves with your voice, and hear the speaker test sound. If anything is stuck, reload and redo setup.
- Save the AI recruiter's number so you recognize the call, and text it to move a phone interview to a better time.
- Prepare your availability, location, pay expectations and certifications; screening calls for staffing roles usually start there.
- If you need an accommodation or a human alternative, ask before you start rather than partway through.
Answering well when an AI is asking
- Find a quiet spot with a strong signal and avoid speakerphone, which causes echo.
- Answer every question fully; a skipped question usually scores as missing.
- Keep answers specific: what you did, when, and the result.
- Speak at a steady pace and avoid long silences, which some systems flag or treat as the end of an answer.
For a free practice routine, see how to practice for an AI interview for free. Other platforms work differently, so compare the ConverzAI recruiter call, the wider AI recruiter phone screen and the HireVue AI interview.
Your rights and what happens next
After a Tenzo AI interview, a recruiter usually reviews the scores, transcript or recording, often within days, and decides whether to move you forward; most vendors say a human makes the decision. If you hear nothing in a week or two, a short, polite follow-up to the recruiter is reasonable.
Depending on where you live, the law may give you rights over automated interviews. Illinois requires employers to explain and get consent before using AI to analyze video interviews, New York City requires bias audits and advance notice for automated hiring tools, and the EU AI Act treats AI used in recruitment as high risk. You can ask the employer how your recording is stored and who reviews it, and request an alternative if you need an accommodation.
Where CoPilot Interview fits
AI-led interviews are screening rounds you take on your own, and they almost always forbid outside help; some log tab switches, pasted text or a second voice. So the useful preparation is practice. CoPilot Interview is an AI interview assistant; its free AI mock interview builds questions from your résumé and the job description, reads them aloud and scores each spoken answer out of ten, which is close to how many automated interviews work. The free plan gives 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews included. On the day, follow your employer's rules and the instructions in your invitation.
Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.
Frequently asked questions
Who is Morgan from Tenzo AI?
Morgan is Tenzo AI's AI recruiter, which screens and interviews candidates by phone or video for employers and staffing firms and schedules next steps.
Can I opt out of a Tenzo AI interview?
Yes. Tenzo says candidates can opt out of AI interviews and request accommodations, live on the call, by text reply, in the invite email or in the portal.
My Tenzo link expired. What now?
Request a re-issue from the invite email or the portal warning. The recruiting team decides whether to grant one.
What if I drop out halfway?
Tenzo says you can rejoin a partly completed interview within two hours, so reopen the link as soon as you can.
Can I use an AI assistant during my Tenzo AI interview?
No. AI-led screening interviews are meant to be answered on your own, and many log signals such as tab switches, pasted text or another voice. Practice beforehand instead, and follow your employer's rules.
Practice this interview before the real one
The AI mock interview builds questions from your resume and the job description, reads them aloud and scores each spoken answer out of 10. Included on the free plan.
Start a mock interview