Sensei AI generally does not refund monthly plans, keeping refunds for what its policy calls special circumstances, and annual subscribers who cancel within 3 days after the renewal date may get a partial refund, with Sensei keeping one month's charge. The policy sits on a refund page inside its web app, and its homepage FAQ is stricter, saying it does not refund. Sensei makes the final decision in every case.
Everything below comes from Sensei AI's own refund policy, terms, pricing and help pages, read on November 13, 2026, and every price is as listed on its site that day. We don't link to third-party sites, so search for the page names given. We make CoPilot Interview, a competing tool, so weigh our comparison with that in mind.
Sensei AI's refund policy at a glance
| Question | What Sensei AI's own pages say |
|---|---|
| Monthly plans | Generally no refund, except in special circumstances |
| Annual plans | Cancel within the first 3 days after the renewal date and you may get a partial refund: one month is charged and the rest refunded; if approved, you keep access for that month |
| Homepage FAQ | Says Sensei does not refund and current-period charges are not refunded, which is stricter than the refund page |
| Who decides | Sensei, with the final say |
| Cash or credit | Not stated |
| Chargebacks and app stores | Not stated; Sensei runs as a web app |
| Terms | Effective March 31, 2024, updated March 31, 2026, with no payment, renewal or refund clauses |
| Source | Refund page in its web app, no date shown, read November 13, 2026 |
The policy in plain words
In practice there are two outcomes. On a monthly plan, assume the money is gone once you are charged, and treat any refund as a favour. On an annual plan, the window that matters is the three days after it renews: cancel inside them, ask, and the best case is getting eleven months back. The page frames this around the renewal date, so read it closely before you buy a first year.
As listed on its site on November 13, 2026, Pro was $89 a month or $24 a month billed annually, labelled “Save 73%”, which works out to $288 for the year up front. The free plan offers 15-minute copilot sessions, though the refund page still describes the free plan as 10-minute sessions, so check the current limit in the app. Because refunds are this narrow, the free plan is where to test answer quality on your own meeting app.
The two places Sensei publishes its rules disagree: the homepage FAQ says no refunds, while the refund page allows the exceptions above. When we see a conflict like this, we go by the more specific page and keep a screenshot of it with the date.
How to request a refund from Sensei AI, step by step
- Open the refund page in Sensei's web app and use the Refund Request Form linked there. The form is a Google form and asks you to sign in with a Google account to view it.
- Give your reason and attach supporting documents, such as the charge, the renewal date and screenshots of any problem.
- For an annual plan, send it within 3 days after the renewal date and cancel at the same time.
- If you hear nothing, write to hi@senseicopilot.com, the general address on its site, with the same details.
- Keep copies of everything you send.
Ask the vendor first and keep its reply. Card disputes are meant for billing errors, such as a duplicate charge, a charge after you cancelled or something you paid for and never received, not for a change of mind. This is general information, not legal advice.
How to stop auto-renewal
- Sign in to the web app and open settings.
- Find the subscription or payments area and choose to manage the subscription.
- Cancel, and check that the renewal date now shows as an end date.
- Screenshot the confirmation.
Sensei has no public help article with the exact menu labels, and we could not re-check them without an account; our earlier walkthrough is in how to cancel Sensei AI. Its FAQ and refund page both say cancelling stops renewal and access lasts to the end of the cycle.
What reviewers report about refunds
On November 13, 2026, Sensei AI's Trustpilot page showed a TrustScore of 2.8 from only 3 reviews, all one-star. Two describe refund trouble: one a double charge followed by slow replies and a denial, the other a refund promised after cancelling that had not arrived a month later. Three reviews is far too few to show a pattern, so read them as a reason to keep records rather than as a verdict.
Sensei AI vs CoPilot Interview on refunds
| Sensei AI | CoPilot Interview (ours) ★ Best choice | |
|---|---|---|
| Refund window | None on monthly plans except special circumstances; 3 days after an annual renewal (partial) | 14 days from the first payment of a new subscription |
| Usage condition | Not stated; Sensei decides | Under 30 minutes of live session time since that payment |
| Renewal charges | Annual: partial refund in the 3 days after renewal | Not covered by the guarantee; cancel before the renewal date |
| How often | Not stated | Once per customer |
| Free way to test first | 15-minute copilot sessions | 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews |
| Price | Pro $89/mo, or $24/mo billed annually ($288 a year) | Standard $24.99/mo, Pro $39.99/mo; hour packs $9.99, $29.99 and $49.99 |
| How to ask | Request form linked from the refund page | Email support from your account email; no reason needed |
Sensei AI's prices are as listed on its site on November 13, 2026. For every other tool's terms side by side, see our comparison of AI interview assistant refund policies; the head-to-head on features is CoPilot Interview vs Sensei AI.
Where CoPilot Interview fits
★ Best choice for a refund you can actually use: CoPilot Interview. CoPilot Interview is an interview copilot for Windows 10 and 11 and macOS 12 or later that listens to the call and your microphone and shows captions and a structured answer in about two seconds. The free plan gives 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews included, so you can test it on a practice call before you pay anything. If you then subscribe, the first payment of a new subscription has a 14-day money-back guarantee while you have used under 30 minutes of live session time, as our refund policy sets out.
Also consider: Sensei AI if you will commit to a year and want its résumé and story tools in the same account.
Whichever tool you choose, practice with it first, and in a live interview follow your employer's rules. Online assessments, proctored tests and AI-led interview rounds forbid outside help, so prepare for those instead.
Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.
Frequently asked questions
Does Sensei AI give refunds?
Rarely. Its refund page says monthly plans are generally not refunded except in special circumstances, and annual plans may get a partial refund within 3 days after renewal. Its homepage FAQ says it does not refund.
How much of an annual Sensei AI plan can I get back?
Per its refund page, Sensei charges one month and refunds the rest if you cancel within the first 3 days after the renewal date and it approves the request.
How do I request a Sensei AI refund?
Use the Refund Request Form linked on the refund page in its web app, with your reason and supporting documents.
Does cancelling Sensei AI refund the current month?
No. Cancelling stops renewal and access lasts to the end of the billing cycle.
What is an alternative with a money-back guarantee?
CoPilot Interview, which we make: 14 days on the first payment of a new subscription while you've used under 30 minutes of live session time.
Practice this interview before the real one
The AI mock interview builds questions from your resume and the job description, reads them aloud and scores each spoken answer out of 10. Included on the free plan.
Start a mock interview