Indeed Flex is Indeed's app for flexible shift work in the US and UK, and every new worker, called a Flexer, completes a one-time onboarding interview before booking a first shift. The interview is often a video call with a recruiter, but Indeed Flex says AI tools now analyze interview recordings, and its chief executive has described an AI screening interview that workers can opt into and take at any time of day. This page explains what Indeed Flex is, what the interview is like, what it scores, the rules and practicalities, and how to prepare. We researched Indeed Flex's own candidate pages and independent reports on November 12, 2026; employers configure these tools differently, so your invitation has the final word.
What Indeed Flex is
Indeed Flex began in 2015 as Syft, a London app for hospitality and events staffing; Indeed bought it in 2019 and renamed it, and it is now based in Austin, Texas. It lists US cities including Atlanta, Austin, Chicago, Dallas, Houston, Las Vegas, Nashville, Orlando and Phoenix, and works nationwide in the UK. Its applicant privacy notice, updated July 16, 2026, says AI-assisted interview tools transcribe and analyze recordings and produce summaries, scoring notes and insights for the hiring team. In an October 2026 CBS Austin report, chief executive Novo Constare said workers can opt into AI screening, and executive James Terry has said in a podcast that the AI agent asks role-specific questions with deeper follow-ups and that a person still reviews every interview. Indeed Flex does not say which cities or roles offer the AI route, so the app and your invitation are the guide.
What the interview is like
| What to expect | |
|---|---|
| When | After you apply for your first job in the app; passing the interview makes you verified for shifts |
| Human route | A video call from an email invite sent by Indeed Hiring Events, with a lobby where a recruiter joins within a few minutes, or in person at a branch, hub or hiring event |
| AI route | An opt-in AI screening interview you can take at any time of day, according to the chief executive; its length and questions are not published |
| What it covers | Your work history, skills and experience for the roles you want, and booking your first job; you are encouraged to ask questions |
| Specialist roles | Some, such as delivery driver or chef in the UK, need a separate interview or orientation; related roles can share one interview |
| You need | A smartphone, a reliable connection, a camera and a microphone |
What it scores
- Your skills and experience against the roles you applied for, and whether Indeed Flex can match you with local work; its FAQ suggests it may hold off verifying people it cannot match with jobs nearby.
- AI tools transcribe and analyze the recording and produce summaries, scoring notes and insights for the hiring team, the privacy notice says.
- The same notice says no automated decision is made by these tools; all decisions on whether an applicant progresses are made by the hiring team.
- Indeed Flex's interview tips ask you to speak naturally rather than reading from a script.
Rules and practicalities
- Consent is obtained before the interview recording begins, according to the privacy notice.
- Recordings and transcripts are kept for 1 year in the UK and 4 years in the US after your last application, and you can object to automated processing through Indeed Flex's privacy contact.
- In the US you must be 18 or older, complete I-9 verification, have a US bank account and pass a background check; in the UK you show right-to-work documents, and the online check can happen during the interview.
- Retake and rescheduling rules are not published; use in-app Support or the Lexi chat agent.
- If the invitation from Indeed Hiring Events does not arrive, check your junk or spam folder.
After you are verified
Verification can come quickly, in some cases immediately, CBS Austin reported. From then on you book shifts in the app and must confirm each one at least 24 hours ahead, according to Indeed Flex's FAQ. Specialist roles may still need their own short interview or orientation later. Reviews are mixed: on Trustpilot's UK listing, Indeed Flex averaged about 3.6 out of 5 from 307 reviews when we checked, and the few that mention interviews include a November 2026 complaint about an automated AI interview followed by a live one for a vacancy the reviewer said did not exist, and an earlier one praising how easy onboarding was. That is too few accounts to call a pattern.
How to prepare
- Test your camera and microphone and charge your phone before the interview, as Indeed Flex advises.
- Have your work history ready with dates, plus the roles, areas and hours you want; the screen exists to match you to shifts.
- Prepare two short examples of reliability: arriving on time for an early shift, handling a rush, following a safety rule.
- Have your right-to-work or I-9 documents at hand so verification does not stall.
- In the AI version, answer each question fully in your own words; follow-ups go deeper when an answer is thin.
Answering well when an AI is asking
- Find a quiet spot with a strong signal and avoid speakerphone, which causes echo.
- Answer every question fully; a skipped question usually scores as missing.
- Keep answers specific: what you did, when, and the result.
- Speak at a steady pace and avoid long silences, which some systems flag or treat as the end of an answer.
For a free practice routine, see how to practice for an AI interview for free. Other platforms work differently, so compare the Fountain AI interview, the Paradox Olivia interview and the wider AI recruiter phone screen.
Your rights and what happens next
After a Indeed Flex interview, a recruiter usually reviews the scores, transcript or recording, often within days, and decides whether to move you forward; most vendors say a human makes the decision. If you hear nothing in a week or two, a short, polite follow-up to the recruiter is reasonable.
Depending on where you live, the law may give you rights over automated interviews. Illinois requires employers to explain and get consent before using AI to analyze video interviews, New York City requires bias audits and advance notice for automated hiring tools, and the EU AI Act treats AI used in recruitment as high risk. You can ask the employer how your recording is stored and who reviews it, and request an alternative if you need an accommodation.
Where CoPilot Interview fits
AI-led interviews are screening rounds you take on your own, and they almost always forbid outside help; some log tab switches, pasted text or a second voice. So the useful preparation is practice. CoPilot Interview is an AI interview assistant; its free AI mock interview builds questions from your résumé and the job description, reads them aloud and scores each spoken answer out of ten, which is close to how many automated interviews work. The free plan gives 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews included. On the day, follow your employer's rules and the instructions in your invitation.
Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.
Frequently asked questions
Does Indeed Flex use AI interviews?
Indeed Flex's privacy notice says AI tools transcribe and analyze interview recordings, and its chief executive has described an opt-in AI screening interview. The hiring team makes the decisions.
Is the Indeed Flex interview mandatory?
Yes. Every Flexer completes a one-time onboarding interview before the first shift, and passing it makes you verified.
Where is my Indeed Flex interview invite?
Video interview invitations come by email from Indeed Hiring Events; check junk or spam if it has not arrived.
Can I talk to a person instead of the AI?
Indeed Flex describes AI screening as opt-in, and video and in-person interviews with recruiters exist. Ask in-app Support which options are available where you are.
Can I use an AI assistant during my Indeed Flex interview?
No. AI-led screening interviews are meant to be answered on your own, and many log signals such as tab switches, pasted text or another voice. Practice beforehand instead, and follow your employer's rules.
Practice this interview before the real one
The AI mock interview builds questions from your resume and the job description, reads them aloud and scores each spoken answer out of 10. Included on the free plan.
Start a mock interview