Hedy AI Refund Policy (2026): 14 Days on Web Purchases, App Store and Google Play Rules

Hedy AI refunds purchases made on its website within 14 days of the original transaction: you email support with your account email and a reason, and it says it replies within 2 business days. Purchases made in the App Store are refunded only by Apple, and Google Play purchases by Google within 48 hours of the charge, after which Hedy handles the request. Outside its refund policy, its terms say fees are non-refundable.

Everything below comes from Hedy AI's own refund policy, terms, pricing and help pages, read on November 13, 2026, and every price is as listed on its site that day. We don't link to third-party sites, so search for the page names given. We make CoPilot Interview, a competing tool, so weigh our comparison with that in mind.

Hedy AI's refund policy at a glance

The policy in plain words

Hedy's rule is about time, not usage. Inside 14 days of a website purchase, the policy asks only for your account email and a reason, and it sets no cap on how much you have used. That makes it one of the easier policies in this series for a buyer who decides quickly. After 14 days, it says requests may not be honoured, and its terms make fees otherwise non-refundable.

Where you paid decides who refunds you. As listed on its site on November 13, 2026, Pro was $12.99 a month, $99.99 a year or $299 once for lifetime, and the pricing page notes that Apple and Google charge in local currency with local taxes. Buy in the iPhone app and only Apple can refund you; buy in Google Play and Google handles the first 48 hours. The policy does not mention lifetime purchases separately, so if you buy one on the web and change your mind, ask inside the 14 days. Every plan is in Hedy AI pricing.

The free plan is a real test before any of this matters: up to 5 hours a month, with live AI insights for the first 30 minutes of each session, and no card. Hedy is a general meeting coach with a Job Interview (Candidate) session type rather than an interview-only tool, so try it on a practice interview before paying.

How to request a refund from Hedy AI, step by step

1. Within 14 days of the transaction, email support@hedy.ai, the address in its refund policy, quoting your account email.
2. Give your reason, the purchase date and the plan.
3. Expect a reply within 2 business days, per the policy.
4. If you paid in the App Store, use Apple's Report a Problem page instead; Hedy cannot process those refunds.
5. If you paid in Google Play, ask Google within 48 hours of the charge; after that, email Hedy with your account email and the charge date.

Ask the vendor first and keep its reply. Card disputes are meant for billing errors, such as a duplicate charge, a charge after you cancelled or something you paid for and never received, not for a change of mind. This is general information, not legal advice.

How to stop auto-renewal

1. Open Hedy and go to Settings, then Account, then Manage plan, which opens the right billing portal for a Mac, Windows or web purchase: Paddle for most plans, Stripe for some older ones.
2. Cancel in the portal; it may email you a one-time sign-in link first.
3. On iPhone or iPad: Settings, your name, Subscriptions, Hedy, Cancel Subscription.
4. On Android: Play Store, Payments & subscriptions, Subscriptions, Hedy, Cancel subscription.
5. Uninstalling the app does not cancel, so keep the confirmation.

Its pricing FAQ says Pro stays active until the end of the paid period. Its cancellation article names support@hedy.bot rather than the support@hedy.ai address in the refund policy, so if one gets no reply, try the other. The full walkthrough is in how to cancel Hedy AI.

What reviewers report about refunds

On November 13, 2026 we found no Trustpilot profile for Hedy AI, and no public complaints about its refunds or billing in our searches. Its iPhone app showed 4.9 from 200 ratings on the US App Store and its Product Hunt page 5.0 from 13 reviews when our team read them that day; reviewers there praise the live suggestions and summaries and mention transcript errors and Mac bugs rather than money. A lifetime deal sold through AppSumo carries that seller's own refund terms. The absence of complaints is a good sign, but the review base is small.

Hedy AI vs CoPilot Interview on refunds

Hedy AI's prices are as listed on its site on November 13, 2026. For every other tool's terms side by side, see our comparison of AI interview assistant refund policies; the head-to-head on features is CoPilot Interview vs Hedy AI.

Where CoPilot Interview fits

★ Best choice for a refund you can actually use: CoPilot Interview. CoPilot Interview is an interview copilot for Windows 10 and 11 and macOS 12 or later that listens to the call and your microphone and shows captions and a structured answer in about two seconds. The free plan gives 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews included, so you can test it on a practice call before you pay anything. If you then subscribe, the first payment of a new subscription has a 14-day money-back guarantee while you have used under 30 minutes of live session time, as our refund policy sets out.

Also consider: Hedy AI if you want a low-cost coach for every kind of meeting, bought on the web, where its 14-day window has no stated usage condition.

Whichever tool you choose, practice with it first, and in a live interview follow your employer's rules. Online assessments, proctored tests and AI-led interview rounds forbid outside help, so prepare for those instead.

Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.

Frequently asked questions

Does Hedy AI give refunds?

Yes, for website purchases within 14 days of the original transaction, by emailing support with your account email and reason, per its refund policy read on November 13, 2026.

How do I get a refund for Hedy bought on an iPhone?

Through Apple's Report a Problem page. Hedy's policy says App Store refunds are handled entirely by Apple and it cannot process them.

What about Google Play purchases?

Ask Google within 48 hours of the charge. After 48 hours, email Hedy with your account email and the charge date.

Does cancelling Hedy refund the current period?

No. Cancelling stops renewal and Pro stays active until the end of the paid period; a refund is a separate request within 14 days.

Which interview-specific tool has a money-back guarantee?

CoPilot Interview, which we make: 14 days on the first payment of a new subscription while you've used under 30 minutes of live session time, after a free daily plan.