To cancel Hedy AI, open the app and go to Settings, Account, Manage plan, which takes you to wherever you subscribed: the billing portal for purchases made on Mac, Windows or the web, or the App Store or Google Play on a phone. Pro keeps working until the end of the period you paid for, and uninstalling the app does not cancel anything. Website purchases can be refunded within 14 days by emailing support. These steps follow Hedy's own help center and refund policy as they read on November 13, 2026; we make CoPilot Interview, a competing tool.
Hedy AI cancellation at a glance
| Where you subscribed | Where you cancel | Refund route |
|---|---|---|
| Mac, Windows or the web | Hedy's billing portal, Paddle for most plans and Stripe for some older ones | Email support within 14 days of the transaction |
| iPhone or iPad | iPhone Settings, your name, Subscriptions | Apple, through Report a Problem |
| Android | Google Play, Payments & subscriptions | Google within 48 hours, then Hedy |
| Team plan | The owner's Plan & billing page, which opens Paddle | Email support |
Cancel on Mac, Windows or the web
- Open Hedy and go to Settings, then Account, then Manage plan.
- The billing portal opens in your browser. If it asks, enter your billing email and use the one-time sign-in link it sends.
- Cancel the subscription in the portal and note the end date it shows.
- Keep the confirmation email. If the portal will not open, its help center says support will cancel for you.
Cancel on iPhone, iPad or Android
- iPhone or iPad: open Settings, tap your name, then Subscriptions, choose Hedy and tap Cancel Subscription.
- Android: open the Play Store, go to Payments & subscriptions, then Subscriptions, choose Hedy and tap Cancel subscription.
- Or start from Hedy's own Settings, Account, Manage plan, which on a phone opens the store's subscription page.
- Check that the store shows an expiry date rather than a renewal date.
What happens after you cancel
- Pro keeps working until the end of the period you paid for, then the account returns to the free plan of 5 hours a month.
- Your sessions stay in your account unless you delete them.
- For a Team plan, accounts and sessions are kept after the subscription ends.
- Uninstalling the app does not cancel a paid subscription, so always cancel where you were billed.
- A lifetime purchase has nothing to cancel.
Getting a refund
Hedy's refund policy allows refunds on website purchases within 14 days of the original transaction. Email support@hedy.ai with your account email and the reason; it says it replies within 2 business days, and refunds take about 3 to 5 business days through Paddle, 5 to 10 through Stripe and about 48 hours through PayPal. Apple decides App Store refunds through its Report a Problem page. For Google Play, ask Google within 48 hours of the charge, and after that email Hedy with your account email and the charge date. Its terms say fees are otherwise non-refundable and do not mention chargebacks. Note that Hedy's cancellation article gives a different support address, support@hedy.bot, so if you get no reply, try both. For how other tools compare, see our comparison of AI interview assistant refund policies.
Deleting your sessions and account
To delete one session, open it, go to its Settings tab and choose Delete Session; there is no trash, so it is gone at once. Hedy's data-management article says deleting your account removes data from active systems immediately and from backups within 14 days, while its terms say content is deleted within 30 days of account deletion, so allow for the longer figure. If you cannot find the delete option, ask support to delete the account and confirm in writing.
Before you switch tools
Cancel a few days before the renewal date, screenshot the confirmation, and export anything you want to keep from your sessions first. If you are leaving because you want structured answers rather than coaching suggestions, compare the two approaches in CoPilot Interview vs Hedy AI, and check every plan in Hedy AI pricing in case a different Hedy plan suits you better.
Where CoPilot Interview fits
★ Best choice for a refund you can actually use: CoPilot Interview. CoPilot Interview is an interview copilot built only for job interviews. It listens to the call and your microphone and shows captions and a structured answer in about two seconds, and its free AI mock interview builds questions from your résumé and the job description, reads them aloud and scores each spoken answer out of 10. The free plan gives 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews included. Paid plans start at $24.99 a month, and the first payment of a new subscription has a 14-day money-back guarantee while you've used under 30 minutes of live session time. The terms are in our refund policy.
Also consider: Hedy AI's free plan if you only need occasional coaching across all your meetings.
Whatever tool you use, practice first, and in a live interview follow your employer's rules.
Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.
Frequently asked questions
How do I cancel Hedy AI?
In the app, go to Settings, Account, Manage plan. It opens the billing portal for website purchases, or the App Store or Google Play subscription page on a phone, where you cancel.
Does uninstalling Hedy cancel my subscription?
No. You must cancel where you were billed: the billing portal, the App Store or Google Play.
Will I lose Pro straight away?
No. Pro keeps working until the end of the period you paid for, then the account returns to the free plan.
Can I get a refund from Hedy AI?
Website purchases within 14 days of the transaction, by emailing support@hedy.ai with your account email and reason. Store purchases follow Apple's or Google's rules.
What is an interview-specific alternative?
CoPilot Interview, which we make, with a free daily plan and a 14-day money-back guarantee on the first payment of a new subscription while you've used under 30 minutes of live session time.
Practice this interview before the real one
The AI mock interview builds questions from your resume and the job description, reads them aloud and scores each spoken answer out of 10. Included on the free plan.
Start a mock interview