Final Round AI refunds a charge only if you ask within 72 hours of it and have not made “substantial use”, which its policy defines as two or more interview sessions longer than 30 minutes each in the current billing period. The guarantee covers first charges and renewals on its monthly, quarterly and annual plans, applies once per customer across all accounts, and pays back to your original payment method, less any Stripe fees it cannot recover. After 72 hours, payments are generally final.
Everything below comes from Final Round AI's own refund policy, terms, pricing and help pages, read on November 13, 2026, and every price is as listed on its site that day. We don't link to third-party sites, so search for the page names given. We make CoPilot Interview, a competing tool, so weigh our comparison with that in mind.
Final Round AI's refund policy at a glance
| Question | What Final Round AI's own pages say |
|---|---|
| Refund window | 72 hours from the charge. The deadline is set by when you send your request, not when support replies |
| Usage cap | Not eligible after two or more interview sessions, each longer than 30 minutes, in the current billing period. A session of exactly 30 minutes does not count |
| Plans covered | First charges and renewals on monthly, quarterly and annual plans |
| How often | Once per customer across all accounts and plans. A declined or withdrawn request does not use it up |
| Cash or credit | Cash to the original payment method, 5 to 7 business days after approval; Stripe refunds typically post 5 to 10 business days after that |
| Fees | For Stripe payments, processing fees Stripe does not return are deducted where the law allows, itemized, with no separate admin fee |
| After 72 hours | Generally final, except legally required refunds, its own duplicate or wrong charges, and case-by-case technical issues on accounts without substantial use |
| Chargebacks | Not addressed in the policy or the terms; the terms list refund manipulation as misuse that can end an account |
| Source | Refund Policy, effective October 5, 2025, last updated October 8, 2026 |
The policy in plain words
The rule is short and specific. You have 72 hours from each charge, and the clock stops when you send the email. Inside that window, what matters is how you used the product: one 40-minute practice session is fine, but a 45-minute mock plus a 35-minute live call in the same billing period makes the charge ineligible. Short sessions never count against you. Not getting the job is not a ground for a refund.
Two details are friendlier than most competitors. The guarantee covers renewals as well as first payments, so a renewal you forgot about is refundable if you catch it within 72 hours and haven't used it heavily. And a request that is declined or withdrawn does not use up your one refund. A full refund also cancels future renewals and ends paid access for that period.
The catch is timing. There is no free trial of live help, since its pricing page says live sessions need an active Pro subscription, so the 72 hours after your first payment are effectively the trial. That pricing page showed Pro from $25 a month on November 13, 2026, with “save up to 40%” on longer plans, but it did not display the month-to-month price, so read the amount and billing interval on the checkout screen before you pay.
How to request a refund from Final Round AI, step by step
- Within 72 hours of the charge, email hi@finalroundai.com, the address its refund policy names, from the email on your account. Its FAQ, last reviewed October 20, 2026, names support@finalroundai.com for the same request, so copy both.
- Include your account email, the purchase or renewal charge date, your plan type and your reason.
- Contacting its Customer Success team first is optional, and the policy says it should not delay a request sent within 72 hours.
- If you prefer the app, its help center points to Help, then Talk to Support.
- Keep the sent email with its timestamp, since the deadline is measured from when you send it.
- Cancel separately. Cancelling stops future charges but does not submit a refund request by itself.
Ask the vendor first and keep its reply. Card disputes are meant for billing errors, such as a duplicate charge, a charge after you cancelled or something you paid for and never received, not for a change of mind. This is general information, not legal advice.
How to stop auto-renewal
- Open the desktop or web app and go to Settings, then Account & Billing.
- Choose Manage subscription.
- Pick a reason, such as “I got the job” or “Too expensive”, and press Continue.
- Press Open subscription portal and finish the cancellation in the browser.
- Check that the plan shows an “Ends soon” badge and the line saying it does not renew.
The help center does not say in words whether access lasts to the end of the period; the billing portal shows the end date, so take a screenshot. The full walkthrough, with what to do if the portal will not open, is in how to cancel Final Round AI.
What reviewers report about refunds
On November 13, 2026, Final Round AI's Trustpilot page showed a TrustScore of 2.8 from 280 reviews, with 42% five-star and 28% one-star. Reviews are individual, unverified accounts, but the negative ones repeat a pattern: refund requests sent inside three days and declined on the substantial-use rule, charges after a quick cancellation, and renewals or annual plans billed up front that the reviewer did not expect. Several say support felt automated. At least one reviewer reports a full refund after escalating, and the company's replies usually cite the usage rule. The practical lesson is to keep sessions short and few until you are sure, and to email within the window with dates.
Final Round AI vs CoPilot Interview on refunds
| Final Round AI | CoPilot Interview (ours) ★ Best choice | |
|---|---|---|
| Refund window | 72 hours from each charge | 14 days from the first payment of a new subscription |
| Usage condition | Fewer than two sessions over 30 minutes each in the billing period | Under 30 minutes of live session time since that payment |
| Renewal charges | Covered, within 72 hours | Not covered by the guarantee; cancel before the renewal date |
| How often | Once per customer | Once per customer |
| Free way to test first | Free plan covers preparation only; no free trial of live sessions | 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews |
| Price | Pro from $25/mo as its pricing page displayed; month-to-month price not displayed | Standard $24.99/mo, Pro $39.99/mo; hour packs $9.99, $29.99 and $49.99 |
| How to ask | Email with charge date, plan and reason | Email support from your account email; no reason needed |
Final Round AI's price is as listed on its site on November 13, 2026. For every other tool's terms side by side, see our comparison of AI interview assistant refund policies; the head-to-head on features is CoPilot Interview vs Final Round AI.
Where CoPilot Interview fits
★ Best choice for a refund you can actually use: CoPilot Interview. CoPilot Interview is an interview copilot for Windows 10 and 11 and macOS 12 or later that listens to the call and your microphone and shows captions and a structured answer in about two seconds. The free plan gives 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews included, so you can test it on a practice call before you pay anything. If you then subscribe, the first payment of a new subscription has a 14-day money-back guarantee while you have used under 30 minutes of live session time, as our refund policy sets out.
Also consider: Final Round AI if renewals matter most to you: its 72-hour guarantee covers renewal charges, which our guarantee does not.
Whichever tool you choose, practice with it first, and in a live interview follow your employer's rules. Online assessments, proctored tests and AI-led interview rounds forbid outside help, so prepare for those instead.
Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.
Frequently asked questions
Does Final Round AI give refunds?
Yes, within 72 hours of a charge, once per customer, if the billing period shows fewer than two interview sessions longer than 30 minutes each, per its refund policy last updated October 8, 2026.
How do I get a refund from Final Round AI?
Email the address in its refund policy, hi@finalroundai.com, within 72 hours from your account email, with the charge date, plan and reason. Its FAQ names support@finalroundai.com, so copy both.
Does cancelling Final Round AI refund my last payment?
No. Cancelling stops future charges only. A refund is a separate email inside the 72-hour window.
Can I get a Final Round AI refund after 72 hours?
Generally not. The policy keeps exceptions for legally required refunds, its own duplicate or wrong charges, and case-by-case technical issues on accounts without substantial use.
Which interview copilot has an easier refund?
We'd point to CoPilot Interview, which we make: a free daily plan to test first, then 14 days on the first payment of a new subscription while you've used under 30 minutes of live session time.
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