Cluely Refund Policy (2026): The 24-Hour Rule, What Qualifies and How to Cancel

Cluely refunds only within 24 hours, and only when a system-level restriction stops it working on your computer. Its refund policy page also asks for video evidence, and forgetting to cancel, switching plans and unsupported uses do not qualify; no plan is refunded pro rata. Its terms make fees non-refundable and renew plans automatically.

Everything below comes from Cluely's own refund policy, terms, pricing and help pages, read on November 13, 2026, and every price is as listed on its site that day. We don't link to third-party sites, so search for the page names given. We make CoPilot Interview, a competing tool, so weigh our comparison with that in mind.

Cluely's refund policy at a glance

The policy in plain words

Cluely's refund exists for one situation: you paid, installed it, and it will not run on your machine. If that happens, record a short video of the failure and write within a day. Anything else, including a renewal you forgot or a plan you no longer want, is not refundable, and there is no partial refund for the rest of a month or year.

As listed on its site on November 13, 2026, Pro was $19.99 a month, with the page advertising from $11.99 a month on yearly billing, and its top tier was $149.99 a month. The free Starter plan has limited AI responses and notetaking and up to 3 files, which is the way to check it runs on your computer before you pay. Cluely is a general meeting assistant rather than an interview tool, and it markets itself for use without the other side knowing; CoPilot Interview is practice-first.

Its pages also disagree on what happens after you cancel. The cancellation policy says access lasts to the end of the period, while one help article says Pro access ends immediately. And although a help article says the iPhone app is not billed through Apple, its App Store listing shows in-app purchases, so check where you were charged.

How to request a refund from Cluely, step by step

1. Within 24 hours of the charge, email Cluely from the address you signed up with. The site's contact link points to help@cluely.com.
2. Identify the invoice and explain the problem in as much detail as you can.
3. Attach a short screen recording showing that Cluely does not work on your computer.
4. Expect a reply within about 48 hours, per its policy page.
5. If the charge came from a company with a similar name rather than Cluely itself, contact that company or your bank, as Cluely's help center advises.

Ask the vendor first and keep its reply. Card disputes are meant for billing errors, such as a duplicate charge, a charge after you cancelled or something you paid for and never received, not for a change of mind. This is general information, not legal advice.

How to stop auto-renewal

1. On the desktop, click your profile icon and open Settings.
2. Go to Billing and press Manage, which opens its Stripe billing portal.
3. Cancel the plan there; its help center says the support bot cannot cancel for you.
4. On iPhone, open the app's settings and choose Manage Billing; if your receipt came from Apple, cancel in iPhone Settings, your name, Subscriptions.
5. Screenshot the end date shown after you cancel.

Because its own pages conflict on whether access continues after you cancel, cancel close to, but at least a day before, the renewal date. Our walkthrough is in how to cancel Cluely.

What reviewers report about refunds

On November 13, 2026, Cluely's Trustpilot page showed a TrustScore of 1.6 from 23 reviews, 96% one-star. Trustpilot notes the profile is unclaimed and that Cluely does not invite reviews, so the sample may not be representative. Reviewers describe being charged after cancelling, being billed for a year they did not use, and refund requests refused or handled mainly by an AI support bot; some say they resolved it only by disputing the charge with their bank, and one reports an annual upgrade charged without a confirmation step. Its iPhone app, by contrast, showed 4.7 from 584 ratings on the App Store, which reflects the app rather than billing.

Cluely vs CoPilot Interview on refunds

Cluely's prices are as listed on its site on November 13, 2026. For every other tool's terms side by side, see our comparison of AI interview assistant refund policies; the head-to-head on features is CoPilot Interview vs Cluely.

Where CoPilot Interview fits

★ Best choice for a refund you can actually use: CoPilot Interview. CoPilot Interview is an interview copilot for Windows 10 and 11 and macOS 12 or later that listens to the call and your microphone and shows captions and a structured answer in about two seconds. The free plan gives 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews included, so you can test it on a practice call before you pay anything. If you then subscribe, the first payment of a new subscription has a 14-day money-back guarantee while you have used under 30 minutes of live session time, as our refund policy sets out.

Also consider: Cluely if you want one general assistant for sales calls and meetings as well as interviews, and you have checked it runs on your computer.

Whichever tool you choose, practice with it first, and in a live interview follow your employer's rules. Online assessments, proctored tests and AI-led interview rounds forbid outside help, so prepare for those instead.

Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.

Frequently asked questions

Does Cluely give refunds?

Only within 24 hours, and only if a system-level restriction stops it working on your computer, per its help center article of March 5, 2026. Its policy page also asks for video evidence.

Can I get a Cluely refund if I forgot to cancel?

No. Its help center lists forgetting to cancel and switching plans as not refundable, and it gives no pro-rated refunds.

How do I cancel Cluely?

On the desktop, go to profile, Settings, Billing, Manage, and cancel in the Stripe billing portal. If Apple billed you, cancel in iPhone Settings under Subscriptions.

Does access continue after cancelling Cluely?

Its pages disagree: the cancellation policy says access lasts to the end of the period, while one help article says Pro access ends immediately. Screenshot what you see.

What is an interview-specific alternative with a longer refund window?

CoPilot Interview, which we make: built for interviews, with 14 days on the first payment of a new subscription while you've used under 30 minutes of live session time.