CoPilot Interview refunds the first payment on a new subscription in full if you ask within 14 days of that payment and your account has used less than 30 minutes of live session time since it. Request it with the Request refund button on the My Account page, or by emailing support@copilotinterview.com from your account's email address; no reason is needed. Renewal charges aren't covered, and the guarantee applies once per customer.
The refund policy is the governing document; this article explains how to use it.
Who qualifies
| Condition | The rule |
|---|---|
| Which payment | Your first payment on a new subscription. Once per customer. |
| Time limit | Within 14 calendar days of that payment. The date is on your receipt. |
| Usage | Less than 30 minutes of live session time since that payment. |
| Not covered | Renewal charges, the first payment of a later subscription after you cancelled, and any payment once 30 minutes or more were used. |
| Hour packs | The refund policy covers subscriptions; contact support about packs. |
Request a refund on the My Account page
- Open the My Account page at copilotinterview.com/account, enter the email you purchased with and click Email me a sign-in link. No password is needed. Lost access to that inbox? Choose Use your license key instead and the link goes to the address on file for that key.
- Open the sign-in link from the email within 15 minutes; after that it expires and you request a fresh one.
- On your subscription, open Billing problem with this plan?. It says whether the payment may still be covered and until what date.
- Click Request refund and confirm. The dialog reads: "Send a refund request for your first payment? We review requests within one business day and email you the outcome."
- Watch your email. If the request is approved, the payment is refunded, the subscription is cancelled and your license key stops working.
Request a refund by email
Email support@copilotinterview.com from the email address on your account, within the 14-day window. You don't need to give a reason; support checks the payment date and your live session time. For email requests, the policy says the team aims to respond within 5 business days and refunds approved payments to the original payment method.
If the Request refund button is greyed out
- "The money-back guarantee period for this payment has ended": the 14 days have passed. You can still cancel any time to stop future charges.
- "The money-back guarantee no longer applies to this payment": the usage condition isn't met.
- "We can't check this payment right now": the page couldn't read your usage. Email support and they'll sort it out.
The refund box appears on active subscriptions only, so an hour pack doesn't show one.
What counts as live session time
Live session time is the time a session is running in the desktop app with recording on, measured by our servers while the app is transcribing. Time on the setup screen, in the audio check, in the Resume Builder or reading past answers doesn't count. The My Account page shows it as Live session time used. Thirty minutes is enough for a mock run and an audio check: the guarantee exists so you can try the product. CoPilot Interview is an AI interview assistant with a free plan, which is the best place to test your setup before paying.
Special cases
- The app never worked for you. If the download wouldn't run or a fault on our side stopped every session, write to support regardless of the conditions above.
- EU and UK consumers also have a statutory right of withdrawal, described in the Terms of Service. It is separate from this guarantee.
- Older purchases. First payments from August 10 to September 10, 2026 follow version 1.0 of the policy, with no usage condition; purchases before August 10, 2026 had a 30-day guarantee.
- Only want to stop renewals? Cancel instead; see how to cancel CoPilot Interview.
Frequently asked questions
How long do I have to request a CoPilot Interview refund?
14 calendar days from the date of your first payment on a new subscription, as long as you've used under 30 minutes of live session time since that payment.
Can I get a refund on a renewal?
No. The guarantee covers the first payment only. Cancel before your renewal date to avoid the next charge.
Does a refund cancel my plan?
Yes. If the request is approved, the payment is refunded, the subscription is cancelled and the license key stops working. The free plan stays available.
How long does a refund take?
Requests from the My Account page are reviewed within one business day and the outcome is emailed. For email requests the policy aims to respond within 5 business days. Approved refunds go back to the original payment method.
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