To cancel CoPilot Interview, sign in to the My Account page at copilotinterview.com/account with the emailed sign-in link, click Cancel subscription, choose Continue to cancel and confirm on Stripe's page. You keep paid access until the end of the period you already paid for, there are no further charges, and the app then works on the free plan.
The desktop app has no cancel button, and uninstalling the app doesn't cancel billing. Hour packs are one-time payments, so there's nothing to cancel.
Before you start
- Use the email address you paid with. If you bought with a different email, sign in with that one.
- If you're within 14 days of your first payment and want your money back, request a refund rather than only cancelling: an approved refund also cancels the subscription. See how to request a refund.
- If you'd rather keep a plan but pay less, Change plan moves you to a cheaper one without cancelling. See how to change your plan.
Cancel step by step
- Open the My Account page at copilotinterview.com/account, enter the email you purchased with and click Email me a sign-in link. No password is needed. Lost access to that inbox? Choose Use your license key instead and the link goes to the address on file for that key.
- Open the sign-in link from the email within 15 minutes; after that it expires and you request a fresh one. Your plan, masked license key and billing buttons appear.
- Under Billing, click Cancel subscription.
- On a monthly plan, a "Before you cancel" screen lists your options: Pause for 1 month, Switch to a cheaper plan (not shown on Standard), Cancel subscription and Keep my subscription. Click Continue to cancel. On a 3-month plan this screen is skipped.
- Stripe's page confirms the cancellation and shows when your access ends. It may offer a one-time discount first; you can turn it down and cancel.
- Back on the My Account page you'll see "Your cancellation went through and there will be no further charges." Your plan shows Cancels at period end and Access ends: with the date.
What happens after you cancel
- Paid features keep working until the date shown, then the subscription ends and you're not charged again.
- Cancelling stops future charges; it doesn't refund a charge already made. The refund policy covers the money-back guarantee.
- When the period ends, the license key stops working for paid features and the app shows a "License problem" notice. Click 🔄 Change Plan, then Use the free plan, to keep using CoPilot Interview, the AI interview assistant, at 15 minutes a day.
- Your session files in Documents › CoPilot Interview › Sessions stay on your computer.
Pause instead of cancelling
On a monthly plan, Pause for 1 month skips your next payment, so there's no charge while paused. Paid features are off during the pause, and your plan and billing resume automatically on the date shown. You can click Resume now on the My Account page before that date. A pause always skips exactly one renewal, and 3-month plans can't be paused.
If something goes wrong
| Problem | What to do |
|---|---|
| "Your sign-in link expired" | Links are valid for 15 minutes. Request a fresh one on the My Account page. |
| The sign-in email doesn't arrive | Check spam, try the email you paid with, or use your license key instead. |
| No Cancel subscription button | There's no live subscription on that email: the plan may already be set to end, be an hour pack, or be on another email. |
| "This account has no linked billing profile" | The license was issued outside Stripe checkout, for example by support or a promotion, so there's nothing to cancel there. |
| You changed your mind before the end date | Open Manage billing & payments, where Stripe shows the subscription and its scheduled cancellation, or email support@copilotinterview.com. |
Frequently asked questions
Can I cancel CoPilot Interview from the app?
No. Cancelling is done on the My Account page at copilotinterview.com/account. Uninstalling the app doesn't cancel your subscription.
Do I get a refund when I cancel?
Not automatically. Cancelling stops future charges. The 14-day money-back guarantee on a new subscription's first payment is requested separately.
Can I keep using CoPilot Interview after cancelling?
Yes. Paid features last until the end of the period you paid for, then the free plan gives 15 minutes a day at no cost.
How do I cancel an hour pack?
You don't need to. Packs are one-time payments with no recurring charge, and their hours never expire.
Start on the free plan
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