Your CoPilot Interview invoices and payment history are on Stripe's billing page. Sign in at copilotinterview.com/account with the emailed link and click Manage billing & payments. The license key email confirms your purchase and holds your key, but it isn't an invoice, and renewal receipts may not arrive by email, so the billing page is the place to look.
Download an invoice or receipt
- Open the My Account page at copilotinterview.com/account, enter the email you purchased with and click Email me a sign-in link. No password is needed. Lost access to that inbox? Choose Use your license key instead and the link goes to the address on file for that key.
- Open the sign-in link from the email within 15 minutes; after that it expires and you request a fresh one.
- Under Billing, click Manage billing & payments. You're redirected to Stripe and can come straight back.
- Stripe's page lists your invoices and payment history. Open the one you need to view or save it.
- Return to the My Account page when you're done.
What you'll find where
| Where | What it holds |
|---|---|
| Stripe billing page (Manage billing & payments) | Invoices, payment history and the card on file |
| My Account page | Your plan and status, the renewal or end date, your masked license key with Copy full key, and live session time |
| License key email | Subject "Your CoPilot Interview License Key — …": your key and activation steps, not an invoice |
| Stripe checkout | The price in US dollars before you pay |
CoPilot Interview is an AI interview assistant made by NeuraSense AI LLC. Billing questions go to support@copilotinterview.com.
Details on your invoice
- Prices are in US dollars. Taxes may apply based on your jurisdiction, as the Terms of Service explain.
- An upgrade made with Change plan is charged as the prorated difference for the rest of your billing period, so it can be smaller than a full month. See how to change your plan.
- If you need a company name or tax ID on an invoice and the billing page doesn't let you add it, email support.
Hour packs and other licenses
Hour packs are one-time payments. Sign in with the email you bought the pack with and open Manage billing & payments; if a pack payment doesn't appear there, email support@copilotinterview.com with the purchase email and date. Some licenses, such as ones issued by support or a promotion, show "This account has no linked billing profile", which means there's no Stripe invoice to download.
Can't find a receipt?
| Problem | Fix |
|---|---|
| The purchase isn't on your account | You may have paid with another email. Sign out and sign in with that email. |
| "Your sign-in link expired" | Links last 15 minutes. Request a fresh one. |
| The billing page won't open | Try again; if it still fails, email support. |
| A charge you don't recognize | Email support with the date and amount. |
| A payment failed | See payment methods and failed payments. |
Prices for every plan are on the pricing page.
Frequently asked questions
Does CoPilot Interview email a receipt every month?
Don't count on it. Renewal receipts may not be emailed. Every invoice is under Manage billing & payments on the My Account page.
Is the license key email a receipt?
No. It confirms the payment went through and gives you the key and activation steps. For an invoice, use Manage billing & payments.
What currency are CoPilot Interview invoices in?
US dollars. Taxes may apply based on your jurisdiction.
Where is my license key?
In the license key email, and on the My Account page, where it is masked with a Copy full key button.
Compare every plan and price
Free, Standard, Pro, Pro+ and the 3-month plans side by side in US dollars, with session lengths, daily limits and the refund terms.
See pricing