CoPilot Interview Payment Methods and Failed Payments: Update Your Card or Fix Past Due

CoPilot Interview payments are processed by Stripe, and you change the card on a subscription by signing in at copilotinterview.com/account and clicking Manage billing & payments. If a renewal payment fails, the My Account page shows Past due and "Your last payment failed — update your payment method below to restore access." Paid features keep working while Stripe retries the charge, but if the retries fail, the subscription is cancelled and your license key stops working.

Which payment methods you can use

Checkout runs on Stripe ("Secure checkout by Stripe"), and the checkout page shows the payment options available to you. CoPilot Interview doesn't publish a fixed list of accepted methods. Prices are charged in US dollars; see the pricing page. Your full card number goes to Stripe, not to us: per the privacy policy, CoPilot Interview receives only limited transaction details such as plan, customer email and payment status.

Update your card

1. Open the My Account page, enter the email you purchased with and click Email me a sign-in link. Open the link within 15 minutes.
2. Under Billing, click Manage billing & payments. Stripe's billing page opens.
3. Add or update your payment method there and save it.
4. Come back to the My Account page. Once a payment goes through, the status shows Active again.

When a renewal payment fails

1. Stripe can't charge your card on the renewal date, and the My Account page shows Past due with the failed-payment message.
2. Paid features keep working for now while Stripe retries the payment. CoPilot Interview doesn't publish the retry schedule, so don't wait.
3. Update the card under Manage billing & payments.
4. If every retry fails, the subscription is cancelled. The app then shows "License problem: …" and stops paid features. Resubscribe from the My Account page, or click 🔄 Change Plan, then Use the free plan. Resubscribing is covered in how to change your plan.

What each status means

If your card is declined at checkout

• Check the card number, expiry date, security code and billing postcode.
• If your bank blocks online or foreign-currency charges, ask it to allow a charge in US dollars.
• Try another card, or another payment option shown at checkout.
• No license key is emailed until a payment succeeds. CoPilot Interview is an AI interview assistant with a free plan, so you can keep practicing while you sort it out.

Invoices for successful payments are covered in receipts and invoices.

Frequently asked questions

Can I pay for CoPilot Interview with PayPal?

CoPilot Interview doesn't publish a list of payment methods. Stripe's checkout page shows the options available to you; if the one you want isn't there, email support@copilotinterview.com.

Will I lose access as soon as a payment fails?

No. Paid features keep working while Stripe retries the payment. If every retry fails, the subscription is cancelled and the key stops working for paid features.

Does CoPilot Interview store my card number?

No. Payments are processed by Stripe, and CoPilot Interview receives only limited transaction details such as plan, customer email and payment status.

I paid but never got my license key. What now?

Check spam for "Your CoPilot Interview License Key", then sign in to the My Account page, which shows your key. If it isn't there, email support@copilotinterview.com.

Can I update the payment method on an hour pack?

There's nothing to update: packs are one-time payments with no renewal.