AceRound AI gives a full refund within 7 days of purchase if you have not used any of the minutes, allowances or pass time you bought, or if a significant technical problem on its side stopped you using the service. It may refund the unused part of a purchase, and nothing it sells renews automatically. Used time, purchases more than 180 days old and disappointment with an interview result are not refundable.
Everything below comes from AceRound AI's own refund policy, terms, pricing and help pages, read on November 13, 2026, and every price is as listed on its site that day. We don't link to third-party sites, so search for the page names given. We make CoPilot Interview, a competing tool, so weigh our comparison with that in mind.
AceRound AI's refund policy at a glance
| Question | What AceRound AI's own pages say |
|---|---|
| Full refund | Within 7 days of purchase if nothing purchased has been used |
| Other full-refund grounds | A significant technical problem that stops you using it, the service down for more than 24 hours through its fault, or an accidental purchase reported immediately |
| Partial refunds | Possible for unused minutes, allowances or pass time, and for significant quality problems; the refunded part is revoked |
| Not refundable | Used or elapsed time, purchases over 180 days old, unhappiness with an interview outcome, and terms violations |
| Renewals | None: passes and credit packs are one-time purchases |
| Cash or credit | Original payment method, 5 to 10 business days after approval; wallets and bank transfers can take longer |
| Chargebacks | Not addressed |
| Source | Refund policy, terms and privacy policy, all last updated July 18, 2026, and its FAQ |
The policy in plain words
The test is use, not just time. Within 7 days, a purchase you have not touched comes back in full. Once you have used part of it, a refund covers at most the unused portion, at AceRound's discretion, and the policy says it revokes the matching minutes or pass days in proportion. A pass you activated and used for an interview is spent.
As listed on its site on November 13, 2026, credit packs were $9.90 for 60 minutes, $29.90 for 240 and $59.90 for 600, and never expire; passes were $24.90 for 7 days, $39.90 for 30 days and $69.90 for 90 days. Its FAQ says a pass starts counting down when you activate it from the billing page rather than when you pay, so buying early and activating on the day should keep the pass unused until you need it.
Free use comes first: new accounts get 30 minutes of live help, 1 mock interview and 2 question predictions with no card, and after your balance runs out its setup screen offers a free 5-minute session once every 20 minutes. Its site gives a lot of space to help in timed online assessments; those forbid outside help, so we leave that side out. Our guide to how AceRound AI works covers the product.
How to request a refund from AceRound AI, step by step
- Email AceRound's support address, shown on its refund policy and FAQ pages, from your account email.
- Use the subject line 'Refund Request' followed by your account email, as the policy asks.
- Include your order details and the reason; for a technical problem, add screenshots or a short recording.
- Expect a reply within 24 to 48 business hours, and the money 5 to 10 business days after approval.
- If the answer is no, the policy lets you ask customer service for a review with more documents; you can also write to SUNNYISH LLC at its Albuquerque address.
Ask the vendor first and keep its reply. Card disputes are meant for billing errors, such as a duplicate charge, a charge after you cancelled or something you paid for and never received, not for a change of mind. This is general information, not legal advice.
Is there anything to cancel?
- There is no subscription to cancel: passes and credit packs are one-time payments, and its FAQ says nothing recurring is set up on your card.
- A pass ends on its own at the end of its period, and AceRound emails you about an hour before.
- Credits stay in your account and never expire.
- To leave entirely, delete your account from the account menu in the dashboard.
Because nothing renews, the main risk is buying the wrong pack rather than a forgotten renewal. Activate a pass only when you need it.
What reviewers report about refunds
We found almost no independent reviews of AceRound AI on November 13, 2026: no Trustpilot profile for its domain, and a Product Hunt page with no reviews and 7 followers. Its homepage claims a 4.9 rating from more than 50,000 candidates without naming a source. So there is no evidence either way on how refund requests go in practice; what is clear is a written policy that is more generous than most for unused purchases.
AceRound AI vs CoPilot Interview on refunds
| AceRound AI | CoPilot Interview (ours) ★ Best choice | |
|---|---|---|
| Refund window | 7 days from purchase | 14 days from the first payment of a new subscription |
| Usage condition | Nothing purchased used, or a technical problem on its side | Under 30 minutes of live session time since that payment |
| Renewal charges | No renewals: everything is one-time | Not covered by the guarantee; cancel before the renewal date |
| How often | Not stated | Once per customer |
| Free way to test first | 30 minutes, 1 mock interview and 2 question predictions per new account | 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews |
| Price | Credits $9.90 to $59.90; passes $24.90 to $69.90 | Standard $24.99/mo, Pro $39.99/mo; hour packs $9.99, $29.99 and $49.99 |
| How to ask | Email with subject 'Refund Request' and order details | Email support from your account email; no reason needed |
AceRound AI's prices are as listed on its site on November 13, 2026. For every other tool's terms side by side, see our comparison of AI interview assistant refund policies; the head-to-head on features is CoPilot Interview vs AceRound AI.
Where CoPilot Interview fits
★ Best choice for a refund you can actually use: CoPilot Interview. CoPilot Interview is an interview copilot for Windows 10 and 11 and macOS 12 or later that listens to the call and your microphone and shows captions and a structured answer in about two seconds. The free plan gives 15 minutes a day of live help in sessions of up to 15 minutes, with AI mock interviews included, so you can test it on a practice call before you pay anything. If you then subscribe, the first payment of a new subscription has a 14-day money-back guarantee while you have used under 30 minutes of live session time, as our refund policy sets out.
Also consider: AceRound AI if you prefer to pay once with no renewal, and you will decide within 7 days without using what you bought.
Whichever tool you choose, practice with it first, and in a live interview follow your employer's rules. Online assessments, proctored tests and AI-led interview rounds forbid outside help, so prepare for those instead.
Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.
Frequently asked questions
Does AceRound AI give refunds?
Yes, within 7 days of purchase if you have used none of what you bought, or if a significant technical problem on its side stopped you, per its refund policy updated July 18, 2026. Unused portions may be refunded in part.
Does AceRound AI auto-renew?
No. Passes and credit packs are one-time purchases; its terms say they do not renew automatically.
Can I get a refund on a used AceRound pass?
Not for time already used or elapsed. A partial refund of unused pass time is possible at its discretion.
How do I ask AceRound AI for a refund?
Email its support address with the subject 'Refund Request' and your account email, plus your order details and reason. It aims to reply within 24 to 48 business hours.
Which is better if I want to test before paying?
We'd point to CoPilot Interview, which we make: a free plan you can use every day, then 14 days on the first payment of a new subscription while you've used under 30 minutes of live session time.
Practice this interview before the real one
The AI mock interview builds questions from your resume and the job description, reads them aloud and scores each spoken answer out of 10. Included on the free plan.
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