If you have a Walgreens interview coming up for a store or pharmacy role, expect a short, friendly conversation with a store or pharmacy manager after your online application; some roles add an online assessment. That pattern is commonly reported, and it varies by role and location.
The Walgreens interview questions below cover customer service associate, beauty consultant and pharmacy technician roles, each with a sample answer, followed by a preparation checklist. Nothing here is medical advice.
What the Walgreens process usually involves
As candidates and job postings commonly describe it, you apply through Walgreens' careers site, complete an assessment if the posting includes one, and then meet the store or pharmacy manager in person or by video. Questions focus on customers, honesty, accuracy and your schedule. Requirements for pharmacy technicians depend on the state, so check the posting. For current steps and values, read Walgreens' own careers pages.
Questions for Walgreens customer service associates
“Why do you want to work at Walgreens?”
“There's a Walgreens on my street, and the staff always seem to know the regulars by name. I'd like a job where I help people with everyday things, sometimes when they're not feeling well. I'm patient, I like keeping shelves neat, and I can work evenings and weekends.”
“What would you do if you suspected someone was shoplifting?”
“I wouldn't accuse or chase anyone, because that could be unsafe and I might be wrong. I'd stay polite, offer help in that aisle as I would to anyone, and tell the manager what I noticed so they can follow the store's procedure.”
Beauty consultant questions
“A customer wants a foundation match but isn't sure what she needs. How do you help?”
“I'd ask about her skin, what she's used before and what she didn't like about it. Then I'd show two or three shades on her jawline in natural light and let her decide. I do makeup for friends before dances, so I know how much better people feel when someone takes the time.”
“How do you suggest products without being pushy?”
“I listen first and only suggest something that solves the problem she described. If she says no, I drop it and thank her. When I sold candles at a holiday market, my repeat customers were the ones I never pressured. People come back to someone they trust.”
Walgreens pharmacy technician questions
“The pharmacy line is long and a patient is frustrated. What do you say?”
“I'd acknowledge the wait, apologize and give an honest time estimate instead of a vague ‘soon.’ If their question was about the medicine itself, I'd make sure the pharmacist answered it, since that isn't something I should advise on. Then I'd keep the line moving accurately.”
“Tell me about a time you handled private information.”
“At my school's front office I helped file student records. I never discussed what I saw, kept folders closed on the desk and logged out of the computer whenever I stepped away. I'd bring the same habits to patient details at the pharmacy counter.” Our guide to handling confidential information has more examples, and why you want to work in healthcare helps with the motivation question.
Walgreens questions and what they listen for
| Question | Role that hears it most | What they want | First words |
|---|---|---|---|
| What is your availability? | All roles | Evening, weekend and holiday cover | “I can close Monday to Thursday and...” |
| How do you handle a rude customer? | Customer service associate | Calm and polite | “I keep my voice even and...” |
| How would you hit a sales goal? | Beauty consultant | Helpful selling | “By asking good questions first...” |
| How do you stay accurate? | Pharmacy technician | Careful checking | “I double-check names and dates before...” |
Walgreens preparation checklist
- Read the posting twice and underline three duties.
- Prepare one story each for helping a customer, staying accurate and keeping something private.
- Write down your availability.
- Bring photo ID and any pharmacy technician certificates or registration the posting mentions.
- Wear neat business-casual clothes and closed shoes.
Mock interviews with CoPilot Interview
Checklist item two is easier once you have said the stories out loud. Our AI mock interviews read questions aloud from your posting and resume and score each spoken answer out of 10 with what worked, what to improve and a model answer. They are free. Our healthcare interview page covers nursing and broader healthcare interviews.
CoPilot Interview can also act as an AI interview assistant in video interviews where live help is allowed; follow your employer's rules, and prepare with it before in-person ones. Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.
Frequently asked questions
What questions does Walgreens ask in an interview?
Candidates commonly report questions about customer service, availability, teamwork, honesty and, for pharmacy roles, accuracy and privacy. Exact questions vary by store, role and manager, so prepare short true stories for each theme.
Do I need experience to be a Walgreens beauty consultant?
Postings vary, but managers commonly value genuine interest in beauty products and friendly, helpful selling. Describe any experience helping friends, family or customers choose products, and be honest about what you still need to learn.
Can a Walgreens pharmacy technician give medical advice?
No. Questions about how a medicine works, side effects or combining medicines go to the pharmacist. In an interview, saying you would bring in the pharmacist shows you understand the limits of the role.
Is the Walgreens interview in person or by video?
Both are reported, and it varies by store and role. Read your invitation carefully. If it is a video call, test your camera and microphone beforehand and choose a quiet room with good light.
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