TELUS Digital, the company formerly called TELUS International, usually hires customer service agents through an application, a recruiter or HR screen, an English or communication assessment, often a typing test or a short role-play call, and a final interview with operations or the account. Steps vary by site, country and account. The company changed its name in 2024, so a search for the TELUS International interview process leads to the same employer.
It hires on two broad tracks, customer experience roles and AI data and content roles, and they are interviewed differently. This guide covers both.
Two hiring tracks and how they differ
| Track | Typical steps | Skills that matter most |
|---|---|---|
| Customer service and technical support | Screen, English assessment, typing or role-play, operations interview | Clear speech, empathy, problem solving, shift flexibility |
| Sales and retention | Screen, assessment, sales role-play, final interview | Listening, handling objections, comfort with targets |
| AI data and content | Online application, qualification tests or exercises, sometimes a short interview | Reading accuracy, following detailed guidelines, consistency |
| Content review | Screen, assessment, policy exercise, interview | Judgment, resilience, applying rules evenly |
Some data and content roles are filled mainly through online tests rather than a live call; the posting tells you which applies.
The TELUS International (now TELUS Digital) interview process for customer service
A recruiter call covers your background, schedule and English. An assessment follows, often listening, grammar and speaking, sometimes typing. Many sites add a role-play where a recruiter plays a customer, and the final interview with a team leader or operations manager focuses on reliability and coachability. Work-from-home roles add questions about your workspace and internet.
Legitimate employers never ask for application or training fees. Be wary of anyone who offers a role in exchange for payment, especially for remote data work.
TELUS Digital interview questions with sample answers
"Why do you want to work at TELUS Digital?" "I want to start in customer support and also learn how technology is changing service work. A company with both customer experience and AI data roles tells me there's room to grow into new kinds of work as I build skills."
"For data roles: how do you stay accurate on repetitive tasks?" "I work in short blocks with tiny breaks, and I re-read the guideline section before each new type of item. When I did data entry for a school office, I checked every tenth record against the source. Steady and correct beats fast and sloppy." See also how to answer the repetitive work question.
"Tell me about learning new software quickly." "At my retail job we switched to a new checkout system with one day of training. I made a one-page note of the screens I used most, practiced returns in training mode during breaks, and within a week I was showing coworkers the quicker steps."
Preparing for your track in a week
Customer service track: record your introduction, practice English tasks from our Versant English test guide, type daily, and run three practice calls using our mock call interview guide.
AI data and content track: practice reading a long set of instructions and applying them to examples, time yourself on careful reading, and prepare answers about accuracy, focus and working independently. Read every instruction in a qualification test twice, since small rules are often what it checks.
Where CoPilot Interview fits
Whichever track you choose, spoken interviews reward practice out loud. Our AI interview assistant runs free AI mock interviews from your resume and the TELUS Digital posting; questions are read aloud, and each spoken answer gets a score out of 10, what worked, what to improve and a model answer.
Take qualification tests and assessments on your own. Live help is only for interviews where it is allowed, and you should follow your employer's rules. If a recruiter calls your mobile, the desktop app can't hear that call; ask for a video link or use a softphone on your computer. Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.
Frequently asked questions
Is TELUS Digital the same as TELUS International?
Yes. TELUS International changed its name to TELUS Digital in 2024. Older reviews, job boards and forum posts may still use the old name, but the careers site and current postings use TELUS Digital, so search for openings under the new name.
What are AI data roles at TELUS Digital?
In general terms, AI data and content roles involve reviewing, labeling or rating text, images, audio or search results against detailed guidelines to help improve AI systems. Hiring often relies on online qualification tests that check careful reading and consistency.
Do TELUS Digital customer service roles include a role-play?
Many candidates describe a short role-play where a recruiter acts as a customer, though it depends on the site and account. Prepare a simple call structure: greet, verify, listen, empathize, resolve or escalate, recap and close.
Can I apply to more than one TELUS Digital track?
Usually yes, as long as you meet each posting's requirements. Tailor your resume to each: highlight communication and customer stories for service roles, and accuracy, focus and guideline-following for data and content roles.
Practice for your track
Start a free AI mock interview from the posting you chose.
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