Expect a short process for Aflac benefits advisor roles and a more standard one for customer service. Advisor candidates commonly describe a phone screen, an information session about the role, and one or two conversations with a local sales leader; customer service candidates describe an online application, a recruiter screen and a behavioral interview. Steps vary by role, location, country and team.
The most important question to ask is how the role is paid, because advisor roles are sales positions that are often commission-based and independent. For other insurers, see our insurance company interview guide.
Aflac interview process for advisors and service staff
Benefits advisor roles, as candidates commonly describe them:
- Application or recruiter contact, often after an online posting.
- Phone screen about your background and interest in sales.
- Information session, in a group or one-on-one, explaining the role, products and pay structure.
- Interview with a local sales leader about goals, motivation and sales comfort.
- Licensing and onboarding, since selling insurance requires a state license.
Customer service roles follow a typical corporate path: application, recruiter screen, behavioral interview, offer and background check. Licensing rules vary by state; this is not legal advice.
Ask how the role is paid
Aflac is known for supplemental insurance sold through workplaces, so advisor work means meeting business owners and their employees. Before you accept, ask the recruiter directly:
- Is pay commission only, or is there any base pay?
- Would I be an employee or an independent contractor?
- Who pays for licensing, travel and other costs?
- What does a typical first year look like for new advisors in this area?
A good recruiter answers clearly. If the answers are vague, take time before you commit, and get the details in writing.
Each stage and how to prepare
| Stage | Assessed for advisor roles | Assessed for customer service roles | How to prepare |
|---|---|---|---|
| Screen | Sales interest, self-motivation | Communication, schedule | A clear "why this role" answer |
| Information session or interview | Goals, comfort with prospecting and rejection | Service stories, accuracy | Two STAR stories; your pay questions written down |
| Licensing or checks | State license steps | Background check | Plan study time if licensing applies |
Aflac interview questions and sample answers
Commonly reported questions include "Why a commission-based role?", "How would you approach a small business owner?" and, for service roles, "How would you help a confused policyholder?" Sales candidates can practice more with our insurance agent interview questions.
"Why do you want a commission-based sales role?" "I like work where effort shows up in results. I spent two years selling phones on partial commission, and my best months came from referrals I built by following up after each sale. I know income can be uneven at first, so I have savings set aside for that period, and I want to understand exactly how pay works here before I commit."
"How would you approach a small business owner?" "I would keep it short and useful. I would ask how they handle benefits today and what their employees ask for most, then listen. If supplemental coverage fits, I would explain what it adds in plain words and that employees choose whether to enroll. If not now, I would thank them and ask if I can check back."
"A policyholder is confused about why a claim payment was lower than expected." "I would stay patient and walk through the claim with them, explaining which benefits applied and why, using their policy details rather than general statements. If something looked wrong, I would escalate it and say when they will hear back. Most people mainly want to understand, and a clear explanation settles a lot of frustration."
Your Aflac preparation week
- Day 1: Read the posting and the Aflac careers site; note whether the role is advisor or customer service.
- Day 2: Write your pay and contract questions and decide what answers you need.
- Day 3: Prepare stories about a goal you reached, a rejection and an upset customer.
- Day 4: Advisor roles: practice a two-minute conversation with a business owner. Service roles: practice explaining a claim payment.
- Day 5: Research your state's licensing basics on its insurance department site.
- Day 6: A full mock interview out loud.
- Day 7: Review your notes and plan to take notes during the information session.
Where CoPilot Interview fits
Our AI interview assistant is useful for rehearsing these answers. Paste the Aflac posting and your resume into an AI mock interview, and an AI interviewer asks sales or service questions out loud, then gives each spoken answer a score out of 10 with what worked, what to improve and a model answer. The free plan includes mock interviews and 15 minutes of live help every day, and no card is required.
Phone screens are common here, and the desktop app hears only audio your computer plays, so a call to your mobile is silent to it. Live help is only for interviews where it is allowed; follow your employer's rules, and keep information sessions and in-person meetings tool-free. Weighing agent roles too? Compare the State Farm interview process. Disclosure: CoPilot Interview is our product, so weigh what we say about it accordingly.
Frequently asked questions
Is the Aflac benefits advisor role commission only?
Advisor roles are sales positions that are often commission-based and independent, but details can differ by market and role. Ask the recruiter directly whether there is any base pay, whether you would be an employee or a contractor, and what costs you would cover. Get the answers in writing.
What questions does Aflac ask in an interview?
Advisor candidates commonly describe questions about motivation, goals, comfort with prospecting and handling rejection. Customer service candidates describe behavioral questions about patience, accuracy and explaining claims. Both should prepare short STAR stories and clear reasons for wanting the role.
Do I need a license to sell Aflac insurance?
Selling insurance in the US requires a state license, and the recruiter can explain the steps for your state and role. Rules, exams and costs vary by state. This is not legal or licensing advice, so check your state's insurance department for the official requirements.
What happens at an Aflac information session?
Candidates describe a meeting, in a group or one-on-one, where a sales leader explains the products, the advisor role and how pay works. Treat it as part of the interview: arrive on time, dress professionally, take notes and ask direct questions about pay and support.
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